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1.4 Based on 141 reviews
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  • Customers like
    • Use to be good 3
    • Not a thing 2
    • Website and e-pay options 2
  • Customers don't like
    • Rate and the service 12
    • Corrupt contract 10
    • Service 9

They kept increasing prices. When another competitor started picking up in our area for a third of the price we switched to them. We had our account set up for automatic payment on the July 5th. We cancelled on the 18th. They refuse to credit for services not delivered from July 18th to Sept 30th. I reported them (corporate office in Texas, we're in Colorado) to the BBB, however they say in Texas they don't handle BBB complaints for... Read more

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Scranton pennsylvania waste management is horrible,you pay them to make a mess, i had glass in a box, they dropped the box and the glass broke in the road and they just left it there. Complete lazy morons...

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We recently moved to a new home and called WM to have service transferred. We never got our new garbage cans, and when I called to inquire, they swore to me that the garbage cans were delivered. The next day I called again and they said, they would drop them off by end of business day....nope! The next day, still no garbage cans. I cancelled my service! Wouldn't you know it, the next month I get a past due bill from these corporate... Read more

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I was away for a year and resumed my service. Called July 27th, bill was paid in full, was told service would start on Aug. 1st. Garbage day last Monday, and the garbage was never picked. I called their customer service number and was promised the trash would be picked up Tuesday (no pick up), then Wed., then Thursday. (I called every day.) They finally told me I would have to wait till the 8th...today. The trash is still sitting there. I called... Read more

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Tried to avoid this companies billing extortion by going to different company and they still tried to over collect. I am so sick of spending my time with the illegal and fraudulent activities of Waste Mismanagement. We went to Griffin to get away from them when they took over christensen disposal and I notified them by email, online and by phone that we were not going with them and there would be no trash to pick up at our house. They still... Read more

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Call W.M, in Mass, Rubbish has not been picked up 2 weeks,( checked ! yes the bill is paid in full up front monthly), on Thursday " ...there response ; we changed pick up day, put out extra barrels next week no charge ! I ASKED FOR A SUPERVISOR ....couldnt get one on the phone ..its now Sunday rubbish piled high . Shame on W.M., the employee who dropped the ball... needs to be canned because it reflects on the rest of the hard working staff... Read more

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Completely irresponsible company. They allowed their driver to hit my can with a refuse can and put scratches down the side of it. It took them 3 weeks to get back to me then denied responsibility for the actions of their company representatives. I am currently pursuing further actions to get the damages payed for.

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For some reason waste management will not deliver the containers to my house so I can use my service i have been paying for. Its been 5 weeks and $48 dollars for nothing so far. Every time i contact customer service i get a faceless name who could not give a *** and promises me a delivery date. I did a quick study on service vs going to the dump your self and if you do your own recycling you can pay for going to the dump yourselves and... Read more

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I've been with this company 2009 it was great 2016 is the worst year for me change management company went down to *** I never will do business again with Waste Management I own a restaurant they can't not even fix problem in 6 months very bad customer service

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This company has the most screwed up customer service department and an even worse billing department. Pretty obvious they don't have a clue what they are doing. Constantly changing the autopay things and not letting customers know, then telling them they are late on payment,etc. How hard would it be to advise the customer that something has changed so that they can update or do whatever they need. Better yet stop changing things constantly... Read more

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