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The service people never pick up your recycling or garbage for one reason or another. I pay for service that is never done. The guy lied and said my trash can was not out there and I put it out the night before. And then they make you wait another week to pick it up....
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1.0
#1089455
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My husband lost his job due to colon cancer on June 1 I contacted waste management to let them know what was going on and that I will pay my bill just a little late. The girl told me that was ok well then they stopped my service which I understand I did pay the bill...
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Anonymous
Waste Management

Hello, we're sorry to hear about your experience with our service. We'd like to help and look into your billing. Please send your address and contact info to wmcares@wm.com (s...

1.4
I didn't like
  • Cancellation policy
#1088647
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Waste Management opened 2 accounts for the same house and double billed me. After hours and weeks on the phone, I could not get is resolved so I asked them to close my account and refund the prepaid balance. Again, after hours on the phone it took a complaint to the...
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Anonymous
Waste Management

Hello, thanks for providing your feedback. We're sorry to hear about your experience and would like to look into. Please send your address & contact info to wmcares@wm.com (su...

Anonymous
Waste Management

Hello, we're sorry to hear about your experience with our service. We can understand how frustrating it is to have two accounts in error. We'd like to look into this further a...

#1087268
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Waste Management - Ticked off neighbor

Waste Management
#1088004
I called this company to complain about my neighbor's trash not being picked up for three solid weeks!!!!! I've taken pictures of this long agonizing three weeks. When I spoke to the customer service guy he explain that he would try to send someone out in 24 to 48 hours but could not guarantee it . I am contacting code enforcement if I don't see result and our local news.
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Waste Management - Promised garage can never got it

Waste Management
#1086145
5.0
I was told that today 8-10-17 was promised a garbage can by 6:30 pm and never got it I'm not very happy
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Waste Management - Poor Customer Service

Waste Management
#1083854
1.3
Again my contract was sold or purchased by Waste Management, again my trash was sitting past the pickup date and my billing is off! I'm not sure why it has to be so difficult to have a trash service! Very poor customer service, when you think that it is a simple service!
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Waste Management - Waste site pickup

Waste Management
#1079786
1.0
The local people are calling a street an alley and won't pick up on it. It has houses facing it and they have garbage pickup by other garbage disposal businesses. I want to have my pickup on that street.
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Our monthly residential bill is supposed to be $25.15 per month. they require advance payments quarterly for the next quarter and every quarter we are charged a different amount - $79.40, 100.70, 85.67, and they do not properly credit when we are gone. Other providers...
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Anonymous
Waste Management

Hello, thanks for reaching out to us to provide this feedback. We'd like to look into your account and see how we can help. Please send your address & contact info to wmcares@...

#1086834
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Our local, reasonable, and reliable trash hauler was bought out by WM some years ago. The company sent a letter saying how great they would be so I signed up. But things have not gone well ... The first thing that happened was the driver left the dumpster in the middle...
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Anonymous
Waste Management

Hi, thank you for bringing this to our attention. We're sorry to see this happen and would like to help. Please email wmcares@wm.com (sub:#1086303) with your address and conta...

#1086303
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I have had a 2yd dumpster from Waste Management at my business since August 2005. I called today, 8/10/17 to cancel my service and was informed by Francisco that I am obligated to continue service until August of next year. I told him that doesn't work for me. I...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've had with canceling your service. We'd like to look into this further. Please send your address & contact info to wmcares@wm....

1.9
I didn't like
  • Manipulative customer service staff
#1086014
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I have waste management for well over 15 years! Over the years the bill has grown and grown to a *** high amount! And there service was atrocious ! They would not pick my dumpster up and say they did! And if a piece of trash was sticking up over the edge 6" they would...
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Anonymous
Waste Management

Hello, this is not what we like to see. We can still look into your account and help. Please provide your address and contact info to wmcares@wm.com (sub:#1085853). Thank you ...

#1085853
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called and was told that it would be picked up that day, called backI was told that it would be picked up the next day ect... and now it's trash day again. Same problem when I need two new barrels. I called the city public manager and stated the problem, he said that...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've had with getting service. We'd like to help and look into further. Please send an email with your address and contact info t...

#1085478
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In my recent move, I called to have my service transferred (a long-time customer) for my June 15 move. The first Monday they did not pick up my trash. I thought it was an oversight with the move. I called and they promised they would pick it up by end of day. Eight...
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Anonymous
Waste Management

Hello, we're sorry to hear about your experience with us. This is not something we want to hear and would like the opportunity to make it right. Please send your address and c...

1.0
#1084734
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I have weekly trash pick up by WM. Good Service! In March 2017, when a contractor I hired at my house needed a dumpster, I ordered one through WM. WM delivered, contractor filled up and WM picked up as scheduled. At the time I ordered the dumpster, my credit card was...
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h.kitchener
h.kitchener

You encountered what seems to be typical "customer service" at many businesses---the employees have little common sense, no ability to speak or think coherently, but are still...

Anonymous
Waste Management

Hi, this is not what we want to see. We're very sorry to hear about your experience with us. We'd like to look into address all your concerns. Please email wmcares@wm.com (sub...

2.3
I liked
  • Prompt service and personnel
I didn't like
  • Do not resolve complaints
#1080221
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