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I had the worse experience ever. This guy who was driving one of your WM trucks did not care as I honked several times. I was at my daughters school today happen at 4:30 pm and as I waited in my car this guy was going in reverse very fast and he saw that I was parked...
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#1133254
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I live in a semi rural area where waste management is the only service, not residential- but commercial. Which requires a three year contract (really). Which I found out today that they auto renew three months prior to your end of contract if they don't get a...
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Anonymous
T kriner

I was never tyold about tyhe 3 yrs signed for them to Put on property. Find out yr later when they charge me 150 overage for 2 months i cant cancel.

I didn't like
  • Every interaction that i have had with them
  • Are liars
  • Unreliable
#1130735
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My trash guys broke my mailbox ad they were lifting my container off the curb and now they are NOT responding to me and ignoring my calls. HIGHLY unprofessional and won't accept accountability. I have called literally every day since the incident and the route manager...
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1.3
I didn't like
  • Customer service is awful and untruthful
  • Would not honor their agreement
  • Lying drivers
#1130064
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Waste Management - Missed pickup

Waste Management
#1130777
1.0
Details
Had my can curbside adjacent a car. They said the car was blocking, which was a lie, and did not pick up the can. Horrible, shiftless, lazy "service" by a monopoly.
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Waste Management - Worst company to work for

Waste Management
#1129962
5.0
Details
You get hurt they promise make you sign paper to get forty hours light duty first week OK following week three hours then no hours so get Dr release give you one day a week and claim they don't have anything you tell them one day pay they tell you to go work elsewhere basically go to *** Mmmm must have zero tolerance safety they are unfair accidents happen
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Waste Management - Failed pickup no resolution

Waste Management
#1124647
3.0
Details
Last weeks pickup. Reached out to their CS. Got a bunch of polite emails about how I was being scheduled. No action. Have regular pickup again tomorrow 11/2
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Waste Management - I paid for 3 mts $56. Only picked up one time within a 2 wk

Waste Management
#1119628
1.2
Details
I called them and they said ..I don't know what happened, or why they didn't pick up my trash. Hmmm.. Second time I called same thing was said well they come about 6 am. Nobody in this town wakes up til 9 am in Inglis, but they missed my house again. Why am I paying to pick up trash if they aren't going to pick it up? Please make your guys do they're job!!!
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There are two options in our area to get Waste Management service. Either you pay a monthly fee or you buy special Waste Management bags at the grocery store. There is just two of us in our house so we have found the bags are more economical. When WM first bought out a...
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1.7
I didn't like
  • Waste bags are a joke
#1129643
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After nine months in a new space with WM service, we decided the business had grown too fast. We moved back to the garage and laid off an employee. WM gives absolutely NO quarter for this. Even though we have no use for their service, they want to charge $1,200 for...
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Anonymous
Anonymous

I use a city service for my commercial waste needs. So if your City provides that type of service I highly recommend it. There is NO CONTRACTS to sign. And a lot cheaper then ...

h.kitchener
h.kitchener

Sounds like you signed a contract with Waste Management. If so, then follow the contract provisions. Or, just don't pay them and go from there. But, if you are obligated to pa...

2.3
I liked
  • Hard working collectors
I didn't like
  • Uneducated responses
  • Usurious cancellation fee
  • Rates
#1129269
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Left my couch at the curb on Thursday night for Friday pick up. Called and requested bulk pick up. I Was told " No problem, its included in your service". Friday night, couch left in the street, torn and broken up on one end. By Monday the cushions and padding were...
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Anonymous
Anonymous

Hi, Apologies for this, if you could send your address to wmcares@wm.com with Review #1128404 in the subject line. we would certainly like to look into it this. thank you ^tw

#1128404
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I paid around $400 for the smallest 20 yards and they are sending another bill of $75 ( hidden feas ). Waste of money! I leave in a very good area and they have sent a dumpster looking like the cheapest in this world, with holes on it, didn’t even have a color anymore....
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Anonymous
Anonymous

Hello, sorry to hear this. If you would like to email your address and contact info to wmcares@wm.com with "Review #1127762" in the subject line, we would be happy to look int...

1.2
#1127762
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I ordered new service at my home in east mesa in june I was told one thing about the fees for 6mo but the set up, the container were more$$ and 3 months of service was all I had paid for? but instead they billed me in sept for 3 months, as past due ?servicerep was...
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Anonymous
Waste Management

Hi, we're sorry to hear about your experience. We want to help resolve your issue and address your experience with our agent. Please send your address & contact info to wmcare...

#1127126
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I took over a site that had waste management as a provider. After sending invoice information over about 6 times, they still cant' send the invoices to the correct places. There was no contract signed for the site, and after continuous bad experiences with customer...
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Anonymous
Waste Management

Thank you for reaching out to us. We're very sorry to hear about the issues with cancelling. We'd like to look into the service so we can help. Please provide your address & c...

#1126974
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WM raised there prices in a sneeky low down fashion.They are the most expensive service in the 60002 area, then when they wouldnt match the price of the compition they let their can sit in front of my house over a week.Then their drivers wete told not to pickup the...
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Anonymous
Waste Management

Our apologies for your experience. We are very sorry to hear you are no longer a customer. We appreciate your feedback and will look improving our service. Thank you ^yn

2.5
#1126261
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