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I had service from a local garbage company that I liked just fine. Then one day suddenly Waste Management informs us that they bought out the company and now we are their customers. I don't care for Waste Management's predatory nature , so when I was offered a cheaper...
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1.0
I didn't like
  • Company attitude
  • Being overcharged
#1118444
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Suddenly stopped picked up our trash and everyones in the area. No emails (though they sent me junk mail about reviews constantly) no letter just aftet 2 weeks of no service, I made a call to see what was going on with our service. I was informed we don't cover that...
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1.0
I didn't like
  • Being dropped like a bad habit with no heads up
#1117216
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customer since 2008. Monthly charges kept increasing to where we were paying $250/month for a 2yd dumpster. Found a provider offering the exact same service for $47/month. called to cancel my service, had to provide 30 days notice. had to call to follow up with the...
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#1115801
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Waste Management - I have been with these clowns for several years

Waste Management
#1110893
1.5
Details
Pick up times suddenly changing/fluctuating after almost 15 years. The clown who drives my route doesn't always show up and when I call to complain, I get told that there was a ticket put in that he had been to my house but no trash was not out to be picked up. And the jerks never send anybody back out when they say they are!
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Waste management are crooks! Stay away from them!

Waste Management
#1104456
1.2
Details
I cancelled service with them in February. They waited for 7 weeks to pickup their dumpster in spite of many calls from me. Now they have a collection company bothering me for the 7 weeks worth of charges- after I cancelled! I replaced their dumpster for 1/3 of the cost with another company.
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Waste Management - Horrible company

Waste Management
#1092427
My contract was 3 years with automatic renew if you do not send registered letter. They managers were pushy and rude. They would not let me out if my contract without paying for 3 months .
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Waste Management - Promised garage can never got it

Waste Management
#1086145
5.0
Details
I was told that today 8-10-17 was promised a garbage can by 6:30 pm and never got it I'm not very happy
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Price Affordability
Leaves trash, pulls trash cans into street and leaves them out in the street. Leaves recycle items. Leaves bundled limbs, and doesn't seem to care if supervisor or city has complaints against them. They are so absent of duty or remorse feelings that I've added extra...
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#1114648
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I have been with Waste Management for the past two years and have to call them frequently for missing collection. I had to hear several times that the truck driver informed the trash can was not out (always it was). After two years "micro-managing" this company I...
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1.7
I didn't like
  • Bad serviced
  • Blaming customer for not having container out for missed pickup
#1114444
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Terrible company. They charge you three and four times over what you normally pay when your trash lids are not closed and then they tell you it's a hazard to the driver. Another thing God forbid there's a car parked in front of your dumpster, the employees won't push...
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1.9
#1114413
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First of all, on September 25th, I called into start service as well as request new cans as the ones i had were left damaged and full by the seller. The representative informed me that the service would start the following Monday October 2nd. Upon arriving home on the...
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Anonymous
Waste Management

Hello, thanks for reaching out to us and providing this feedback. We'd like to look into this further. Please send an email to wmcares@wm.com (sub:1112767) with your address a...

1.0
#1112767
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They have missed our regular garbage pick up 3 times now! I have been on the phone with them 7 times to try get this resolved. Each time I'm asured someone will be out and yet my trash is still here! Dispatch has been emailed to see what's going on and the driver keeps...
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Anonymous
Waste Management

Hello, we're sorry to hear this is happening to your service. We'd like to get this resolved for you. Please provide your address and contact info to wmcares@wm.com (sub:11084...

Anonymous
Anonymous

Your city or county government might be able to help. Have you contacted them?

1.0
#1108447
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I have been WM customer for the past 9 years and just had enough of their BS. Price hike without notice, customer service overall, and get turned to different departments and still can't get resolve issues. So, I have decided to cancel my membership and was told I can...
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Anonymous
Waste Management

Hi, this is not what we want to see. We'd like to help. Please send your address and contact info to wmcares@wm.com (sub:1108190) so we can look into further. Thank you ^yn

1.1
#1108190
Reply to reviews
terrible company, try to find any way to charge customers. even overload a little bit , they charge almost 3 times' loads. example: one month for 4 times , each week, one load, one load is around $43 . they charge one month around $173.00 for four times. if the...
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Anonymous
Waste Management

Hello, thanks for reaching out to us. We're sorry to hear about your experience. We would like to help and look into. Please send your address and contact info to wmcares@wm.c...

1.0
#1107308
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