This company is shady AF. They increased my rates by over 12% and did not tell me.
I called and they said it was because I was paying less than my neighbors. I don't care what my neighbor's rates are...they quoted me that price when I signed up for their service. No resolution, no compensation, and not caring about how they treat their customers. I am checking other providers in Lakeside to see if they can provide the same service with a similar rate as I had with Waste Management.
Their CS Rep was rude and bossy, telling me to quit talking...DONE WITH YOU! Bye Felicia!
Product or Service Mentioned: Waste Management Customer Care.
Reason of review: Poor customer service.
Waste Management Cons: Customer service is awful raised price by 12 percent in 2 months.