1001 W Bradley Ave, El Cajon, CA 92020, USA
Not resolved
2.4
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Poster increased review rating.
1 comment

This company is shady AF. They increased my rates by over 12% and did not tell me.

I called and they said it was because I was paying less than my neighbors. I don't care what my neighbor's rates are...they quoted me that price when I signed up for their service. No resolution, no compensation, and not caring about how they treat their customers. I am checking other providers in Lakeside to see if they can provide the same service with a similar rate as I had with Waste Management.

Their CS Rep was rude and bossy, telling me to quit talking...DONE WITH YOU! Bye Felicia!

Product or Service Mentioned: Waste Management Customer Care.

Reason of review: Poor customer service.

Waste Management Cons: Customer service is awful raised price by 12 percent in 2 months.

  • Price Changes
  • Poor Customer Service After Sale
  • Horrible
Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1388576

We're definitely sorry to hear about your experience with our agents. This is something we want to look into further.

Please email wmcares@wm.com (sub: #1120355) with your address & contact info. Thank you ^yn