They charged us $268.00 fine for 2- brown bags of trash that someone put in our recycle dumpster , I called to talk about it and was on hold for 16 minutes and then was told that I had to sign a new 3 year agreement and they would think about cutting the$268.00 charge maybe. They have destroyed my parking lot with their trucks that weigh to much since they run many types of large trucks beyond reasonable weight limits also damaged with the dumpsters by not being careful when setting back on the ground may building but they told me that my lot should hold it .
I would love to charge $268.00 for 2 small bags of trash put in the wrong container what is going on in this world.
They have a monopoly and I can change providers. Beware of big companies they will do what they want and you cant do anything about it.
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Poor customer service.
Monetary Loss: $268.
Preferred solution: Price reduction.