Anonymous

Don't BAGSTER

Bagster service a big dissapointment; I'm not sure how it works however HD is pushing Bagster Service and my wife purchased BAGSTER. then you go online make appointment and then "samba" starts. Everyday you receive email about rerouting for another day and so on so far for the lat 10 days and counting; BAGSTER is sitting on our driveway with a wedding celebration to manage as nobody can drive up, they'll have to walk; healthychoice thank to Bagster; I am a satisfied common shareholder and I will definitelly take it further; DO NOT USE BAGSTER

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Reason of review:
Bad quality
1 comment
Guest

Hello, we're sorry to hear about the experience with the Bagster. We'd like to look into further.

Please provide the address and contact info to wmcares@***.com (sub:#107****). Thank you ^yn

Anonymous

They are refusing to remove the bins from our property!!!

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This company is absolutely HORRIBLE! They automatically renew your contract every year without telling you. I had used them on a property for about 4 years. We came to a point where we were no longer managing the building, so I called them to cancel our service. They told me I wasn't allowed to cancel because I still had 6 mo left on my contract. At this point, even if I continue to pay the bill, they are literally refusing to remove the bins from the property! There isn't much space on this property so the bins are literally in the alley blocking traffic. I'm still fighting them on this. I am a paying customer and they are telling me that they will not remove the bins!!! I have been on the phone with multiple people for hours! Here are 2 more reasons to not use them... I am a property manager and have used them on a couple different buildings. Literally every time I have ever called them to request something (ie. remove a bin, add a bin) the customer service rep would tell me "sure- I'll let the driver know and we'll get it taken care of right away". A week or two goes by and nothing. I'll call back and request this to happen again. They tell me the same thing and nothing. It usually takes 3 different times of requesting to make something happen. The reps are really nice on the phone and every time after talking to them I feel confident that they are going to do what they say and every time nothing happens. Another reason to not use their service is that they charge HUGE fees to add or remove a container. We're talking hundreds of dollars each time. For example if I wanted to switch a smaller container out with a larger one, they would charge around $300 to do that. You would think they would be more welcoming to added business. AWFUL!
View full review
Loss:
$900
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Hello, we're sorry to hear about the issues you've experienced with our service. We'd like to help.

Please email wmcares@***.com (sub: #103****) w/your address and contact info so we can look into further. Thank you ^yn

Anonymous

Waste Management - Dumpster Rental Review

We've worked with Waste Management for over 20 years due to their buying up the competitors we worked with. Until we were cancelling their service we still had the BFI blue dumpster with the broken wheels.

We never had a contract. The thought process then was we could cancel more easily. Well, that's not the case. We took bids from about 5 different services and found one for $200 less per month and gave us two pickups per month.

That's when the fun began. In trying to cancel, I spoke to about 6 different people, none of which were helpful. When I advised that I'd get a cutting torch and rid my church of their dumpster, they finally explained that I'd have to send a certified, registered letter to their office in Arizona. Our Wisconsin office couldn't handle cancellations in Wisconsin and it still would take 60 days.

I sent it out that same morning and according the my receipt from the USPS, it arrived in three days. Well, their system claims it didn't arrive for over 10 days and that the USPS apparently falsified the receipt. In the letter, I advised the dumpster needed to go with the last pickup due to road repairs. Remove it now or you won't get it back for 60-75 days.

Well, that's not how they do business. Not only were my 68 days notice not enough, they've decided to hit me up for an additional month and then charge me $ 200 for removing their dumpster. If this is the only service available in your community?

Move. They give government and organized crime a bad name.

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Reason of review:
Poor customer service
1 comment
Guest

Hello, we're sorry to hear about the issues you had with canceling your service. We would like to look into further.

Please provide your address and contact info to wmcares@***.com (sub:#106****) so we can look into. Thanks ^yn

Anonymous

WM is stealing from me, knows it, and will not fix it

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I signed a contract and they are not honoring it. They have consistently raised costs beyond what is allowed in the contract.

Essentially, the contract allows them to raise prices for their fuel, regulatory, administrative, and environmental charges. Those have all raised over time and I have no issues with that. They have also, however, been raising their container costs heavily, which is not an allowance in the contract. All of the other providers still have normal pricing, but WM is not well above normal.

I spoke with the manager he refused to fix it without signing an extension. Will never use again and will be filing a complaint with BBB.

View full review
Loss:
$300
Pros:
  • Drivers and their reliability
  • Drivers were reliable and good
Cons:
  • Very poor customer service
  • Fraudulent contract activities
  • Poor customer service
Reason of review:
Pricing issue

Preferred solution: I want to leave WM. They can keep the money they have stolen and I can move to an ethical company.

3 comments
Guest

Hello, we're sorry to hear about the issues you've experienced. We'd like to help.

Please send your address & contact info to wmcares@***.com ( sub: #104**** ) so we can look into further. thank you ^yn

Guest
reply icon Replying to comment of Guest-1324390

you never help just want to sign another 3 year contract. I have gotten no where with you.

You are not friendly about it you trippled your rates and we have been with you 10 years. Granger is cheaper but you won't let anyone out of their contract.

Guest
reply icon Replying to comment of Guest-1324390

FYI, I did send my address and contact info. WM did nothing.

I did not renew my contract, but they called about 20 times to try and get me to do so while profusely apologizing for being unethical thieves... though in no way did they try to make up for it.

They only wanted the new contract signed. I found a local company and so far have loved their responsiveness and product offering.

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Anonymous

Waste management took my money and did not take trash

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The month of May, Waste management billed me for renewing Service. The Service is terrible for a high price. Approximately 2 weeks into May someone took my trash cans - the customer service rep confirmed it was WM. I took that as a hint this *** provider no longer wanted those quarterly payments. So rebate me the 4 weeks of trash pick you did not provide as you stated would occur by the CS Representative. Waste Management has not returned by calls or provided the month of service back in the form of a company check as stated by the customer service rep. Please use a different company for your trash.
View full review
Loss:
$37
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

Hello, thanks for reaching out. We apologize for the issues you've had with with our service.

We'd like to help.

Please email wmcares@***.com (sub:#105****) with your address & contact info so we can look into further. Thank you ^yn

Anonymous

Worse service​ ever

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The drivers for this company are horrible
View full review
Reason of review:
Poor customer service
Keishla Lpw

Waste Management - Residential Waste Collection Review

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Updated by user Apr 11, 2017

After finally speaking with the Corporate office, not only have I found that they are using fraudulent charges, but they have taken no responsibility in the charges we have incurred when they refused service. What's worse is their hypocrisy when they report to our City...

Original review Mar 12, 2017
Waste Management discontinued services when credit was still on account. Tried to charge for green waste removal when property was vacant.

Soon after lies, green waste containers were dropped off only to be taken back approx 6 mo. later. Had to dispose of our own green waste costing out of pocket over $1300. Later billed for services not rendered and put a party into collections that had no connection to the peppery or account.

All refusing services, they report to the City of Santa Clarita, where they refused to resolve the issue and instead against what they promised, fined property owner after starting they would look into the issue. Now on top of what the cost or of pocket, the City users spam tactics and renders penalties, unread of helping to resolve the issue. There seems to be a type of collusion between the City of Santa Clarita and Water Management where both entities refuse to make contact with the responsible party. This is the type of deception and fraud of an account that seems to be legally accepted.

Can anyone help with this area of stronghold and deceit?

Feel free to respond at privinfring@***.com. Thank you for reading.
View full review
Reason of review:
Poor customer service
2 comments
Guest

Hi, thanks for reaching out to us. We'd like to look into further.

Please email wmcares@***.com (sub: Pissed Consumer) w/your address and contact info. Thank you ^yn

Keishla Lpw
reply icon Replying to comment of Guest-1304936

Please provide a name in upper management besides this neglectful Josh Mann whom had completely ignored every request for an upper management contact. Individuals like him that should looking for a job that he is capable of doing. Instead of creating an escalated issue.

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Bintou Dwd

Waste Management Residential Waste Collection Review

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Waste Management Residential Waste Collection Review
Waste Management Residential Waste Collection Review - Image 2
Updated by user Dec 18, 2016

RE: 35 gallon garbage can (weight limit 85 lbs.): We have lived in SW Ptown 6 weeks, we continue to have waste management issues; failure to pick up our garbage Wednesday 12/14 was the most recent.We called on 12/15 to inform waste management they failed to pick up garbage.

Waste Management informed her the "driver said “ garbage can was over weight, and WM will charge an additional $8 to come out , if they come out at all. We have a 35 gallon trash bin, GF is 110 lbs 5’6” and not a weight lifter, she easily picked the can off the ground.

Later that day I went to the can and lifted the can off the ground, the can was at most 50-60 lbs. Since then I added a bag that was probably another 5 lbs.

This is the third issue with WM in 6 weeks, each occurrence we receive “ The driver said”. I do not like typing this, however, the representative is lying or the driver is.

If this continues I will write a letter to the attorney general of Oregon; we pay a higher rate than Washington county for a service that has been poor to negligent, so I would have a very ethical reason to write the attorney general for being ripped off.

Update: I was so frustrated I had to weigh the can and take a photo; 73 lbs. with 4th bag added.

Original review Dec 17, 2016
RE: 35 gallon garbage can (weight limit 85 lbs.): We have lived in SW Ptown 6 weeks, we continue to have waste management issues; failure to pick up our garbage Wednesday 12/14 was the most recent. We called on 12/15 to inform waste management they failed to pick up garbage. Waste management informed her the "driver said “ garbage can was over weight, and WM will charge an additional $8 to come out , if they come out at all. We have a 35 gallon trash bin, GF is 110 lbs 5’6” and not a weight lifter, she easily picked the can off the ground. Later that day I went to the can and lifted the can off the ground, the can was at most 50-60 lbs. Since then I added a bag that was probably another 5 lbs. This is the third issue with WM in 6 weeks, each occurrence we receive “ The driver said”. I do not like typing this, however, the representative is lying or the driver is. If this continues I will write a letter to the attorney general of Oregon; we pay a higher rate than Washington county for a service that has been poor to negligent, so I would have a very ethical reason to write the attorney general for being ripped off. Update: I was so frustrated I had to weight the can and take a photo; 73 lbs. with 4th bag added.
View full review
Loss:
$500
Cons:
  • False information and no service
  • Reliable to be unreliable then pass fault to customer
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

3 comments
Guest

Hello, we're sorry to hear about the trouble with your service. Please email us at wmcares@***.com (subject: #975041 ) with your address and contact info and we'll help get this taken care of. thanks ^dn

Ihsan Xgp

Doesn't the truck have a hydraulic arm to lift it?

Bintou Dwd
reply icon Replying to comment of Ihsan Xgp

Yes,

Customer service rep spun the failed service on us; the truck arm would not lift, so it was overweight...

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Kamal Kbv

Paid for Service But Don't Receive Service

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Recently Waste Management bought out our previous garbage service company. Once Waste Management took over service was as expected. However, on day our trash was not picked up. I called to find out why, we were told our service had been moved from Thursday to Monday. We never received notification via flyer. Okay it got lost in the mail! Monday came and went not pick up. I called AGAIN and they said to have the trash out by 6 am since we got it out by 6:30 am. Another Monday came and went, came and went for 6 weeks and no one EVER CAME TO PICK UP THE trash. But I see my neighbors have Waste Management and their pick up is Tuesday. So we put our trash out Tuesday instead of Monday they picked up my neighbors trash but our bag was still there. We pay for bags not monthly service after this situation it leads me to believe they want to do away with bagged customers. If that is what you want to do fine but refund our money for the bags we can not get service on.
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Loss:
$30
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

We're sorry for the service issues you've had since the change. We'd like to look into further.

Please email wmcares@***.com (sub: #103**** ) w/your address and contact info. Thank you ^yn

Anonymous

Horrible Customer Service

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I scheduled a yard waste pick up on 4/24/17. They didn't pick it up. I checked the website to see the guidelines, and it said to bundle the branches and put grass clippings and leaves at the curb. We did that. Wasn't picked up. I emailed to complain. I was told it would be picked up by the end of the day on 4/28/17. I saw the truck pull up, and assumed it was picked up. I checked later, and it was still there. I emailed over the weekend, and got no response. I contacted them today through a chat session, and was told that the branches needed to bundled, and the leaves needed to be bagged. There are two small palm branches, and leaves. The neighbors put leaves out, and they get picked up. Why isn't this more clear on their website? Why didn't the person I scheduled it with tell me this? Why didn't they relay the information at any point in time? They have horrible communication skills, and zero customer service skills.
View full review
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

Hello, we apologize for the experience you had with our yard waste service. Please send us your address and contact info to wmcares@***.com (sub:#104****) so we can look into further. Thank you ^yn

Polo Cgm

WASTE MANAGEMENT HORRIBLE CUSTOMER SERVICE!

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NEVER, EVER USE WASTE MANAGEMENT! I switched to Waste Management from Rumpke for garbage pickup and paid for a year in advance to get a slightly reduced rate.

I did not expect to move, but life happens and I ended up moving after 8 1/2 months. When I cancelled my service, I was told IN WRITING that I would get a refund of the remaining balance paid. I cancelled my service on 11/11/16. It is now 1/27/17 and I am still fighting with them to get my refund!

At this point, I have given up all hope of ever receiving it! Customer Service is horrible!! I submitted requests for status updates every couple of weeks. Now they will not even respond to my requests!

They are so rude and unprofessional!

How would they like it if one of their service providers treated them the way they treated me??? STAY FAR, FAR AWAY!

View full review
Loss:
$250
Reason of review:
Poor customer service

Preferred solution: I have given up hope of EV. I just want them to NOT treat anyone else the way they treated me!

6 comments
Polo Cgm

Issue has been resolved. I finally received my refund.

HOWEVER, I stand by my review.

Stay away from Waste Management! It is ridiculous what I had to go through to get my refund!

Guest

Thank you for letting us know that his has been taken care of. Have a good day. ^dn

Polo Cgm
reply icon Replying to comment of Guest-1279847

I was contacted by wmcares, but it will not be resolved until I receive my refund, and that has not happened yet!

Guest

Hello, we're very sorry to hear about your recent trouble with your billing and would like to help look into this further. Please email us with your address and contact info to wmcares@***.com Subject: #998494 and we'll reach out to you.

Apologies again for this. ^dn

Polo Cgm
reply icon Replying to comment of Guest-1278774

I have already responded to your similar comment on the Complaints Board website on 1/27, and someone from wmcares has already contacted me.

Ihsan Xgp

Good advice!

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Desha Scc

Horrible Company Scam Artists

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Waste Management is the absolute worst company I've ever dealt with in my fifty-two years. Overcharges weekly and refuse to pick up dumpster even though we are not under contract.

Terrible customer service that stalls by putting you on hold for over thirty minutes then promising to call you back which never happens. This business operates like a criminal organization. They will not be in business much longer due to total disregard of customers. Unbelievably unprofessional!

Words cannot express the complete incompetence this company displays. Absolutely pathetic!

They are definitely in the scam business ripping people off every day. How they are not shut down is a mystery to me.

View full review
Loss:
$750
Reason of review:
Problems with payment
1 comment
Guest

Thank you for providing this feedback. We're sorry to hear about the issues you've had with us.

Please email your address & contact info to wmcares@***.com (sub: #103****) so we can look into further. Thank you ^yn

Anonymous

They are getting worst

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It is the second time I request to roll off our dumpster and the driver took the dumpster and left the new one in the middle of our yard blocking all our vehicles, truck, materials for our jobs and etc. I called Waste Management right after what happened to complain about it, the operator from customer service said that they will send someone to place the dumpster on the right place and for our surprise they never came! It is terrible and so disrespectful. They are getting worst day after day! I do not recommended their services. They promise and they don't delivery!
View full review
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

Hello, we're very sorry to hear about the issues with our roll off dumpster service. We'd like to look into your history and see what we can do.

Please send us and email wmcares@***.com (sub:#103**** ) so we can look into further.

Thank you. ^yn

Anonymous

Took my trash containers

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Took my trash containers because according to them we had not made our payment. The payment was made but applied to a different one time bill he had for a special pick up that was already paid for.

When I called to complain they realized they had applied the payment to the wrong bill, I asked for the containers to be returned immediately and they told me it was going to be at least 5 days before they returned the containers.

Worst experience and customer service I have ever encountered. They won't let you cancel the service because you are under contract, they will make you pay for a early termination of your contract.

View full review
Reason of review:
Problems with payment
1 comment
Guest

Hello, this is definitely something we'd like to look into. Please email wmcares@***.com (sub:#104****) with your address & contact info so we better assist you. Thank you ^yn

Anonymous

Service is horrible.

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I used Illini and loved them and company bought out by WM and I have never been more unhappy. Yard waste is never picked up with purchasing stickers. I have read all the company complaints online and wow how do they keep in business. I have spend hours being placed in hold only to be told " oh it will be picked up tomorrow, which never happens. I have spoken to supervisor after supervisor who does nothing either. Company needs new management. Love the name waste management. Should be poor waste management. I was offered a 20.00 credit for the time spent- kinda of a slap in the face considering all the time spend on this.
View full review
Loss:
$60
Pros:
  • Customer service
Cons:
  • Untrained service rep
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

HI, thanks for the feedback. We're sorry you had this experience with the change in companies.

We'd like to look into further. Please email your address & contact info to wmcares@***.com (sub;#104****) Thank you ^yn

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