Waste Management - Abusive contracts and charges

212 of 386 Waste Management reviews

Waste Management locks in the customer with long term contacts (i.e.36 months).

You must notify Waste Management within the 3-6 month window before expiration or the contract is automatically renewed and you can't get out of it. If you are dissatisfied with the service, too bad.

In the past year I have had several bad experiences.

1) If we have overnight snow and there is some in the lot (even just an inch) they skip the pickup.They will not come back without a large extra charge.

2) If the tenants put cardboard boxes in the dumpster without breaking them down and the lids don't completely close (see picture), there is an additional charge (the last one was $75+environmental+fuel=$90.75)

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Corrupt contract

Reason of review:
Poor customer service
Product or service
Trash Collection
Review category
Utility
review #630672 by

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212 of 386 Waste Management reviews
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Anonymous

May 05, 2015 #980121

We'd like to look into this. If you could please send us an email to wmcaresonline@wm.com (Subject: Dayton, OH) with the account address and contact info, we’ll look into this further.

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