Waste Management locks in the customer with long term contacts (i.e. 36 months).
You must notify Waste Management within the 3-6 month window before expiration or the contract is automatically renewed and you can't get out of it. If you are dissatisfied with the service, too bad.
In the past year I have had several bad experiences.
1) If we have overnight snow and there is some in the lot (even just an inch) they skip the pickup. They will not come back without a large extra charge.
2) If the tenants put cardboard boxes in the dumpster without breaking them down and the lids don't completely close (see picture), there is an additional charge (the last one was $75+environmental+fuel=$90.75)
tonypf11 wrote the review because of poor customer service at Waste Management and attached a photo. Reviewer claimed that he or she wants Waste Management to read this review and look into the issue (if any).
The most disappointing in user's experience was corrupt contract. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.