Rockford, Illinois
Not resolved
1 comment

Stay far away!! They do not stick with the contracts that they create.

They have awful customer service. They are way to large to know what is going on. We had so many issues: garbage not picked up on time, then double charged claiming they did pick it up and had to return to get it a second time, NOT TRUE!! The rep refused to answer any phone calls or deal with the issue.

Now dealing with the billing issues they have no clue about the contract, the problems that came up, or how to fix them.

Our business will not be using them again and I can tell you that on a personal level I will NEVER use Waste Management. Find someone local that is willing to talk to you and work with your needs.

Reason of review: Bad quality.

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Anonymous
#1120510

Hello- Very sorry to read of your experience. We can certainly assist with your billing & contract concerns.

Please send us further details including your account information, so we may assist you.

Our email address is wmcares@wm.com - Subject: Review #800827-. Thanks, ^RM