Waste Management - Company creates huge fake charges and has ZERO desire to resolve
The service provider charged me a ridiculous charge of over $200 for an "overage" alleging that my 3 yard bin was overfilled when the garbage truck came to pick it up. They provided me a hilariously low resolution dark photo THAT IS NOT EVEN OF MY PROPERTY and refused to do anything about it.
What's even worse is the individuals (Marissa) who was handling the "dispute" said she wasn't authorized to review the dispute, even though the billing department confirmed she has the authority. When I asked to speak to my Account Manager Leslie, the representative who she transferred me to refused to connect me to my own Account Manager and said that Marissa determined it was an appropriate charge and there's nothing they can do.
This is absolutely ridiculous and the customer service throughout this entire process has been atrocious with me being hung up on multiple times. I work with property owners managing over 2,000,000 square feet of space.
I have literally never dealt with a company that is this unprofessional and pathetic at their "customer service." DO NOT USE THIS COMPANY.
You will end up paying more in fake charges that they will refuse to ***. Commercial property owners and managers, be warned.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
Waste Management Cons: Customer service, Most of it, Would not listen to our complaint.
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Hello, we are very sorry to hear about your recent experiences and would like to look into this further on your behalf. Please email us with your address and contact info to wmcares@***.com (Subject: #956270 ) and we'll reach out to you. Thank you ^dn