Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

I tried 6/17 to cancel my service because it had been raised to $175 a month and they stated due to my contract I couldn't cancel until 5/1/2018

I called 4/17/18 and was told it was too late to cancel and they are renewing my contract that i never signed or agreed to for another year at $175 because i needed to send a certified letter 90 days prior. They fail at customer service and don't care about their customer - only about so called contracts that they auto renew on people so they can never cancel.

They don't deserve their customers and change the rules to terminate each time you try.

Cannot trust or believe them. Horrible service. Terrible company.

Product or Service Mentioned: Waste Management Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1000.

I didn't like: No refund for services not rendered, Horrible customer service - fail, Not reliable, Would not listen to our complaint.

Company wrote 0 private and 1 public responses to the review from Apr 17.
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2178251538 can help

Waste Management Verified Representative

thank you for reaching out, we would be happy to look into this for you. Please send your address and contact info to wmcares@wm.com (subject Review #1235627) and we will follow up. thank you ^tw

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