851 Robison Rd E, Erie, PA 16509, USA
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3 comments

Today May 25th was trash day in my area. I set out my trash and cardboard.

I arrived home and found my cardbkard still sitting there. I called and asked why was it not picked up. I was tild it had to be 14 x 14 and bundled. I have never bundled my cardboard and i even cut the bigger boxes into smaller sizes so they could manage it easier.

Btw, it was only 2 boxes. I contacted WM only to ne told there was nothing they could do. I told them im glad i lay all this mo ey fir this service for nothing and hung up. I have bever seen or been told of any policy that says the cardboard needs to be 14 x 14.

I think it was laziness on the part of the driver and ignorance on the company. If you say it should be bundled then make sure the customers are aware of the policy

Product or Service Mentioned: Waste Management Residential Waste Collection.

Reason of review: Poor customer service.

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WMCares
#1491821

So sorry to hear this, please send your information to WMCARES@WM.COM (subject Review #1264169) and we will be happy to look into this. Thank you ^tw

Anonymous
#1491833
@WMCares

Frankie Morales814 8443703

WMCares
#1491818

So sorry to hear this, please send your information to WMCARES@WM.COM subject (review 1264169) and we will be happy to look into this for you. Thank you ^tw