Skip to content
Write review For Business
  • Login

Contact Waste Management Customer Service

How to Reach a Person at Waste Management

Verified Contact Information

Toll-Free Number:

  • 1-866-909-4458
Call customer service
Send Message

Customer Service:

  • 1-800-796-9696

Accounting/ Billing:

  • 1-866-964-2729
    Bill Pay
  • 1-800-877-7531

General Info:

  • 1-713-265-1414
    Compliance and Ethics Department
  • 1-800-265-9381
    Integrity Helpline

Headquarters:

  • 1-713-512-6200

Investors/ Franchising:

  • 1-713-265-1656

Sales/ Reservations:

  • 1-855-217-1089

Waste Management Emails:

Customer Service
General Info
Compliance and Ethics Department
Jobs/ Career
Legal
Arbitration Opt Out, DMCA Inquiries, Initial Dispute Resolution, Privacy Inquiries
Media
Press Inquiries

Waste Management Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Waste Management Phone Number
1 (866) 909-4458
Average Hold Time
00:04:53
Average Calls duration
4 minutes
Most Popular Waste Management Email Address
wmcares@wm.com
Waste Management Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Waste Management?

Most Popular Number:

(866) 909-4458
Total calls: 1 351 Issues resolved: 49 Last call: May 8, 2026

You have several Waste Management phone numbers to contact the customer service team at Waste Management. For general inquiries, you can reach Waste Management customer service using their toll-free numbers: 1-866-909-4458 or 1-800-796-9696. Similarly, if you require assistance related to compliance and ethics matters, there is a dedicated Waste Management phone number, which is 1-713-265-1414. For reporting integrity issues, you can talk to a person at Waste Management at 1-800-265-9381. Alternatively, the Waste Management corporate office phone number is 1-713-512-6200 if you want to contact their head office. The availability of various Waste Management phone numbers ensures that customers can communicate with the team to address their specific needs.

You can access their official website to engage with Waste Management customer care via live chat. On the lower right corner of the web page, you will notice a green chat icon - click on it. Doing so will connect you to the Waste Management customer support virtual assistant chatbot. This chatbot is designed to address a wide range of inquiries related to Waste Management services, including service requests, ETA schedules, billing inquiries, initiating new services, and obtaining information about recycling. The Waste Management customer care live chat feature offers a convenient and timely method for receiving assistance and quick responses to your questions.

Waste Management offers multiple email addresses to contact Waste Management customer support, depending upon various matters you want to contact for. For instance, you can email wmcares@wm.com if you want to contact Waste Management customer service for general customer support issues. Similarly, if you have questions or concerns about ethical or compliance issues, Waste Management customer service can be connected through ethics@wm.com. Additionally, if you are based in Los Angeles and require assistance, Waste Management customer care can be contacted at cslosangeles@wm.com. These email addresses are user-friendly ways to connect with Waste Management customer care and get the tailored assistance you need.

PissedConsumer Club

Contact Information

Waste Management Website:

Waste Management Help Center:

Corporate Office Address:

Waste Management, Inc.
800 Capitol St., Suite 3000
Houston, Texas 77002
United States

Summary of Waste Management Customer Service Calls

2.3K TOTAL
CALLS
03:50 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Waste Management?

Payments and Charges Question:

  • “Billing”
  • “Billing too high and change service”
  • “Billing error”

Request for Information Question:

  • “Speak to a representative”
  • “Need assistance”
  • “How much is bulk pickup?”

Staff Question:

  • “New service”
  • “Start service”
  • “Pick up service”

Product/ Service Question:

  • “Broken trashcan”
  • “Need a new garbage container, is there a problem with my account,”
  • “Complaint”

Return/ Replace Question:

  • “Order replacement green waste container”
  • “I need a replacement green garbage can. Mine has a cracked lid.”
  • “Need replacement green garbage bin-I have a cracked lid on current one.”

Activation/ Cancellation Question:

  • “Removal of waste bin after cancellation”
  • “Cancel service”
  • “Cancelation”

Employment Question:

  • “Employment”
  • “W2”
  • “Employment Dates”

Account Question:

  • “New member”
  • “Trash not picked up account current”
  • “Locked out of your wedding need a special pick up”

Shipping and Delivery Question:

  • “Need garbage can delivered to my new address”
  • “I had a bulk pick up scheduled for yesterday and they never came and got the stuff”
  • “Need pick up. Never came February 16th need new date”

Cards Question:

  • “New card for payment”
  • “Card board pick up”
  • “Update my credit card number”

Website/ Application Question:

  • “Your website sucks”
  • “Horrible website Trying to get my trash can replaced”
  • “Cannot get on website to change payment method”

Refund Question:

  • “Refund check”
  • “Refund”
  • “Why getting a refund?”

Other Question:

  • “I need a new trash container”
  • “Missed pick up”
  • “Need a pickup”

Compare Waste Management Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Republic Services
Republic Services Customer Service
stars-rating-fill
4.8 out of 5
Waste Connections
Waste Connections Customer Service
Rumpke
Rumpke Customer Service
stars-rating-fill
4.6 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Waste Management? What happened? What can we help you with?
Submit review Don't show this popup
Waste Management
Reviews Contacts Community