Contact Waste Management Customer Service
Waste Management Phone Numbers and Emails
Toll-Free Number:
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(866) 909-4458
Customer Service:
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(866) 566-6884
Accounting/ Billing:
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(866) 964-2729Bill Pay
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(800) 877-7531
Waste Management Emails:
How to Contact Waste Management?
Most Popular Number:
| Total calls: 1 062 | Issues resolved: 32 | Last call: Mar 14, 2025 |
Waste Management Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Waste Management Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Waste Management is 8669094458. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Waste Management may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Waste Management Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Waste Management is 8669094458. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Waste Management may ask you for the following information to identify you as a customer: address or zip code, first and last name or phone number.
People call Waste Management mainly because of request for information, staff, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Waste Management is wmcares@wm.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Waste Management Website:
Waste Management Help Center:
Corporate Office Address:
Waste Management Customer Service Reviews
I use Waste Management for trash services for a business facility I manage. The transaction amounts on my company card are sometimes hundreds of dollars over the invoice amounts on the website.
I need receipts that match the charges taken from my card.
We will be going to a different company when able. I wish to speak to a billing specialist or someone who can help, not just a basic level customer service representative.
Worst company on the planet. Terrible customer service, terrible employees, and way too expensive only to get extra charges every other pickup.
GIVE NUMBERS WHERE YOU CAN TALK TO A PERSON! DON'T HAVE AUTOMATED CALLS THAT LIE AND SAY IT WAS PICKED UP WHEN THE WHOLE NEIGHBORHOOD WASN'T PICKED UP.
DON'T LIE AND SAY MY BIN WASN'T OUT.
DON'T LIE AND SAY WHEN I FINALLY GOT AHOLD OF SOMEBODY THAT SOMEONE WILL CALL ME BACK AND NO ONE CALLS ME BACK! I WOULD NEVER RECOMMEND WM TO ANYONE!
How Good is Waste Management's Customer Service?
Summary of Waste Management Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Waste Management?
Payments and Charges Question:
- “Pay a bill”
- “Billing”
- “Charging me after I moved out of my house”
Request for Information Question:
- “Questions about bulk pick up”
- “Recycle help”
- “Questioning my monthly fee for my trash pickup”
Staff Question:
- “Not being serviced”
- “Service issues”
- “Add a service”
Product/ Service Question:
- “Want to file a compliment for workers”
- “Property damage”
- “Pickup alerts”
Employment Question:
- “W2”
- “Employment Dates”
- “Filled out a job application”
Activation/ Cancellation Question:
- “I wish to terminate your service as of March 18.”
- “Cancel service at 2 locations - I need to speak to someone”
- “I need to cancel service”
Account Question:
- “0 balance 12-24 $106 bill in 1-25”
- “Account status”
- “Verify pickup for Oct 8th my regular day but missed due to storm last week”
Return/ Replace Question:
- “Returning your call”
- “Change to senior rate”
- “Change name on the account”
Shipping and Delivery Question:
- “I purchased a new garbage can on Aug 19th. I was told it would be delivered by the end of the month. It still has not arrived. And it is coming upon a month.”
- “Not sure if this trash can was our didnt get pick up on trash day. Confused”
- “Did not receive my recycling can when my service started”
Cards Question:
- “Update my credit card number”
- “Change credit card”
- “Card was denied for payment”
Website/ Application Question:
- “Your website sucks”
- “Horrible website Trying to get my trash can replaced”
- “Cannot get on website to change payment method”
Refund Question:
- “Refund”
- “Why getting a refund?”
Other Question:
- “I am unable to make on line pymt”
- “Miseed pick up”
- “Pricing”
Compare Waste Management Customer Service To
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