Contact Waste Management Customer Service
Waste Management Phone Numbers and Emails
Toll-Free Number:
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(866) 909-4458
Customer Service:
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(866) 566-6884
Accounting/ Billing:
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(866) 964-2729Bill Pay
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(800) 877-7531
Waste Management Emails:
Contact Information
Waste Management Website:
Waste Management Help Center:
Corporate Office Address:
How Good is Waste Management's Customer Service?
Summary of Waste Management Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Waste Management?
Payments and Charges Question:
- “About the bill an container”
- “I was unable to get my garbage to the curb last week due to back issues and this week I had two extra bags of garbage and I'm being charged extra?”
- “Missed pickups and bill”
Staff Question:
- “My service is showing INACTIVE on the WM portal and I can't update it !! And my trash was not picked today !!!”
- “Set up service”
- “Change of service”
Request for Information Question:
- “To talk to someone about an open top”
- “Need assistance”
- “Can I put out a file cabinet for regular pick up?”
Employment Question:
- “Filled out a job application”
- “Need w-2s”
- “I've been trying to find a way to fill out for a job so I can work for you can't find a actual application”
Product/ Service Question:
- “Order a dumster”
- “Missed pick up on glass products”
- “Too verify you waste managament actually picked up my trash december 19 ?”
Activation/ Cancellation Question:
- “Cancel service”
- “I need to cancel service”
- “Cancel”
Account Question:
- “Set up a new account”
- “No log in”
- “Account bill”
Return/ Replace Question:
- “Replacement containers for trash and recycle”
- “Overdue can replacement”
- “Change account that's attached to a residents”
Shipping and Delivery Question:
- “Did waste management delivered the new trash cans or are we getting a new service provider?”
- “There was no delivery when they claim they were here”
- “Bin size”
Cards Question:
- “Update my credit card number”
- “Change credit card”
- “Card was denied for payment”
Website/ Application Question:
- “Cannot get on website to change payment method”
- “Website not excepting my info”
- “Website won't allow update for billing email”
Refund Question:
- “Refund”
- “Why getting a refund?”
Other Question:
- “Clarify pickup day”
- “Schedule pick up”
- “Large item pickup”
About
,
Waste Management, Inc. is the leading provider of comprehensive waste and environmental services in North America. Waste Management offers a variety of permanent and temporary services to more than two million businesses as well as homes throughout North America. Waste Management works with environmental groups to set aside land to create and manage wetlands and wildlife habitats, cooperates with such organizations as the U.S. Environmental Protection Agency, the U.S. Department of Energy and the Wildlife Habitat Council. The corporate office of the company is based at
1001 Fannin St., Suite 4000
Houston, Texas 77002. The customer service is available at (713) 512-6200 Monday thought Friday from 8:00am to 5:00pm CST or via email jalderson@wm.com.
Waste Management is ranked 19 out of 192 in Waste And Recycling Services category
USA, Worldwide
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