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Waste Management missed my trash pickup today. Just one plastic trash bag sitting by the curb.

My account with them is in good standing. They picked up trash from all my neighbors, but not from my house. When I called them about this, they said they could not report a missed pickup until after 6 p.m., but they close at 5:30 p.m.! They also said that it was probably a different truck that picked up the trash from my neighbors, than from the truck that was supposed to pick up from my house.

However, I have seen them pick up trash from my street many times over the last 20 years, and it has always been one truck that picks up the trash from everyone on my street.

They were very argumentative and treated me like I was an idiot. I'm only one customer, but I'm going to switch to a different trash service.

Product or Service Mentioned: Waste Management Residential Waste Collection.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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You could always deliver the bag to their office or parking lot.


Hi, so sorry to hear this. Please send your address and concern to wmcares@wm.com (subject Review #1176469 ) and we will be happy to research this. thank you ^tw

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