This company is a scam. We pay for three separate services, trash, recycling and greenwaste/organics and have three bins.
ONE truck comes and picks up all three bins and dumps it into the truck. Why bother paying for recycling and organics if you take it all as trash?? I have complained numerous times and they deny it or accuse us of contamination. Scam.
They own most of their landfills so it is probably more money for them if they just put it all in the landfill instead of reducing landfill waste through recycling and compost. We are getting rid of them as a service, especially because we are environmentalists and want a service that recycles.
Product or Service Mentioned: Waste Management Residential Waste Collection.
Reason of review: Not as described.
I didn't like: Processes in place, Customer service is awful, Overcharged and did not return calls, Would not listen to our complaint.