Wichita, Kansas
Customer service
Price Affordability
1 comment

In dealing with WM and their continual adjustment in prices for three years (length of contract), I have been made totally angry.. They were notified of our intent to change, and end our service, they said we had a three year contract and were liable for the rest of the term of the contract.

We agreed to finish the term of the contract, but now coming to the end they say it will auto renew because we did not send them a certified notice of cancellation. They do have our intent on the computer but say without the formal cancellation notice we have to extend for another year.

I think that is totally outrageous. Prices beginning from $99 /month now at times $175/Month

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Poor customer service.

Waste Management Cons: Company attitude, Lack of respect for customers, Price.

  • contract termination date
  • management policy
  • Waste Management Trash Removal
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Apologies to read about your service agreement concerns. We can assist in reviewing the agreement & pricing. Please email us the business account details and your contact information to wmcares@wm.com (Subject: Wichita, Kansas).^RM