W/M was my trash P/U for 4yrs. Their rates doubled during this time frame.
My contract was paid thru Nov. 2014,including all their fuel/environmental charges ®ulatory cost recovery charges. On Oct. 21, 2014 I cancelled W/M service.
On Oct. 27, 2014 W/M ????? Picked up my cart. W/M says another company picks up the carts.
Bottom line my final bill reads as follows: $25.00 for cart removal. $7.60 fuel/environmental charge. $1.17 regulatory cost recovery charge. If you have already paid these misc charges, how can you be charged again for the same period.
Talking to customer service and her manager was a complete waste of time. They had an answer for everything. No refund of prepaid charges. No refund of duplicate misc charges.
SO SORRY !!!!!
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Poor customer service.
Monetary Loss: $34.
Preferred solution: Full refund.
Waste Management Cons: Company attitude.