Wentzville, Missouri
Not resolved

W/M was my trash P/U for 4yrs. Their rates doubled during this time frame.

My contract was paid thru Nov. 2014,including all their fuel/environmental charges &regulatory cost recovery charges. On Oct. 21, 2014 I cancelled W/M service.

On Oct. 27, 2014 W/M ????? Picked up my cart. W/M says another company picks up the carts.

Bottom line my final bill reads as follows: $25.00 for cart removal. $7.60 fuel/environmental charge. $1.17 regulatory cost recovery charge. If you have already paid these misc charges, how can you be charged again for the same period.

Talking to customer service and her manager was a complete waste of time. They had an answer for everything. No refund of prepaid charges. No refund of duplicate misc charges.

Their response.

SO SORRY !!!!!

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Poor customer service.

Monetary Loss: $34.

Preferred solution: Full refund.

Waste Management Cons: Company attitude.

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Yep, me too. Their business is *** and so are they except they tried to charge me $150.00 to cancel!

Calling the Illinois Attorney General tomorrow. Count on it ***


$25.00 for cart removal. $7.60 fuel/environmental charge.

$1.17 regulatory cost recovery charge

Total garbage, like filing fees when you buy a car. I don't know how they get away with this stuff.