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Pool Specialists is VERY DISATISFIED

Waste Management service has been extremely poor, causing property damage many times. The garbage truck driver can not seem to get the dumpster on the pad continually creating ruts in the landscaped area.

Initially we had problems and the Waste Management claimed it was too difficult for the driver to access the dumpster on the original pad (that other companies had no problem with dating back to mid 1980s). During this time the driver continually moved the dumpster around our parking lot and natural areas creating ruts all over the natural area. I consulted with Waste Management to construct a new dumpster pad that was "more accessible" and to their specification. The driver still can not get the dumpster positioned on the pad.

I now line up items on the natural area to prevent the driver from driving on the natural area. He gets out of the truck moves them and then want to charge me extra so he can drive on the landscaped area, creating ruts and thousands of dollars of damage. Waste Management adds new charges to your bill every month, from gas charges to increased dump fees to there was a piece of a plastic bag sticking out of the dumpster. The list of problems with this company goes on and on and they are rude.

I want the dumpster removed and terminate our business with Waste Management.

Waste Management has an absurd termination fee (which is NOT legal in NC State) of $937.46. At this point, I plan to pay the termination fee and sue for the thousands of dollars in property damage that they have caused.

Product or Service Mentioned: Waste Management Commercial Waste Collection.

Reason of review: Not as described/ advertised.

Monetary Loss: $4000.

Preferred solution: Remove Dumpster, Stop Service and remove Termination Fee.

Waste Management Cons: Usurious cancellation fee, Terrible customer service, Overcharged and did not return calls.

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