Don’t use this company. They use gangster tactics and are ripping people off.
I asked to speak with someone in senior management or higher and was told I couldn’t speak to anyone above the account manager. I was disputing additional charges and couldn’t get an answer to the additional charges on the bill. I recommend using other companies out there at half the price and they don’t have a 3 year contract. These folks don't return calls or emails.
I always paid my bills on time and could not believe the lack of customer support with WM when I questioned additional charges on my bill.
I recently sold my business and WM is trying to charge me for a month and a half after I notified them I was selling my business in writing with the form they sent me to submit.
Product or Service Mentioned: Waste Management Waste Collection.
Monetary Loss: $600.