Update by user Sep 22, 2017
Give the WM corporate Credit department credit! The Houston office of WM Credit contacted me seeking information relating to my issue with the local Phoenix credit group.
I sent all the information.
Houston Credit depart researched and discovered that the information in my claim was entirely correct and directed the local credit department to issue a letter showing the payments were made as stated and that WM was paid in full as invoiced. Thanks to Pissed Consumer for coordinating resolution of this issue.
Original review posted by user Jul 27, 2017
I have weekly trash pick up by WM. Good Service!
In March 2017, when a contractor I hired at my house needed a dumpster, I ordered one through WM. WM delivered, contractor filled up and WM picked up as scheduled. At the time I ordered the dumpster, my credit card was charged the agreed upon amount. I thought that was the end of the transaction.
May 1, I received notice via email that I owed an additional amount for excess weight. Included in this notice was a statement of the amount originally charged, a credit showing that the balance was paid and the additional amount due, which would be charged to the card on file. During the period between the first transaction with WM and the second, the card used in original transaction was fraudulently used; the Bank cancelled and issued a new card. The next communication received from WM on June 2 that the amount past due was equal to the original amount due and paid plus the amount for the overweight charge.
Calls to the WM credit department were made and I tried to get an explanation of how an amount that was already settled happened to get into the new amount due. I was treated quite rudely and was told to pay up or go to collection. I presented my case in a well written letter to the credit department along with a check for the amount due for the overweight charge. The check was cashed.
I received another collection letter.
I believe my only recourse is to engage an attorney to preserve my innocence. Be careful when dealing with WM.
Product or Service Mentioned: Waste Management Commercial Waste Collection.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Review the transaction and issue credit to statement.
Waste Management Pros: Prompt service and personnel.
Waste Management Cons: Do not resolve complaints.