Stay away from this greedy company and never ever sign a contract with them or you will be sorry. Have been a WM customer for 20 plus years.
No complaints about the service. Last contract signed with them was 10 years ago for a 3 year term. Locked in at $17.00 a month for the first year. Ten years later monthly rate is $150.00 a month.
Competitor rate for the same service is $50.00 a month and does not require a contract. Waste Management requires a three year contract and the contract automatically renews for 12 months unless you send them a certified letter a minimum of 90 days and not more than 180 days prior to termination of the existing term. If you miss this window you are locked in for another 12 months. Contested the fee increase and was offered another 3 year contract for $75.00 a month but the rate would not be guaranteed.
The only options given by WM was to pay the extorted $150.00 a month for another year or lock in for another 3 years at $75.00 a month but for how long?
I don't want to do business with a company that over charges it's loyal customers then holds them hostage, instead of charging a competitive rate and provides good customer service. I recommend you stay away from this greedy company.
Product or Service Mentioned: Waste Management Customer Care.
Reason of review: Pricing issue.
Monetary Loss: $1200.
Preferred solution: Price reduction.