Sanford, Maine
3.0
Details
Customer service
Product or Service Quality
1 comment

With a signed contract, they keep adding charges and raised my rates 20% per year. When I called to see when my contract was up, the " retention team" went to work suspecting I wanted out...just exactly as my new waste carrier warned me they would do.

Never answered the phone! Luckily, I got the date and I'm gone. Waste management charge was $195.00 per month 2yd dumpster every other week. New carrier is $74.00 per month.

Also charged $200 to remove old rusty dumpster.

You'd be *** to do business with this company. Fifteen years ago when I started with them they were fine, but now they are low lifes.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Pricing issue.

Monetary Loss: $3500.

Preferred solution: Dump this company and replace..

Waste Management Cons: Corrupt contract, Corrupt contracts.

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Anonymous
#933261

Good afternoon,

I am sorry to hear about the experience, and with more information would be happy to escalate and see what was taking place in regards to the price increase and the removal of the container. Please email wmcaresonline@wm.com (Subject: Pissed Consumer) w/the account address & contact information, so we can address this. Thank you.