We’ve had a slew of problems with our trash pickup since the ownership change from Deffenbaugh to Waste Management. They changed our billing and charged us twice, we paid, had a credit - which “wasn’t applied,” so they picked up our cans and took 3 weeks to return them.
Then we owed them $5 for some reason, so they stopped picking up our recycling. I can’t count how many times they simply missed our pickup altogether.
The most recent issue with WM is with the most current invoice, which included a unilateral rate increase of nearly 25%, with a nice addendum to let me know that if I do not continue service, it’s a $75 “cart removal charge”. We make that phone call to question it and cancel service, customer service tells us it’s $105, not $75. Since the place is about 3 miles from my house, we requested to drop off those carts to avoid the fee.
That’s not an option, apparently. I’ll fight this charge to the very end, but even paying the $75 is still better than dealing with these (my opinion) racketeers.
At least when it was mafia owned, you knew what you were getting into.
Product or Service Mentioned: Waste Management Account.