New years Holiday last week; so expected pick up day late or Thursday, Jan 4,2017. Never came...didn't come Friday either.
Called first thing Saturday morning; on hold 45 minutes!!! Finally rep said they having problems w/ phone line - sd I was calling Florida (I'm in Delaware) and that I should call the Delaware local office- called # she gave me. Rang once, then nothing. Called back, different rep.
She says it is noted on your account that pick up will be by 6 pm today (that was Saturday) .. NEVER CAME! Called again today - just now.
"Katherine" said there were NO NOTES on my file....the other woman downright LIED!!! Horrible experience.
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Poor customer service.