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New years Holiday last week; so expected pick up day late or Thursday, Jan 4,2017. Never came...didn't come Friday either.

Called first thing Saturday morning; on hold 45 minutes!!! Finally rep said they having problems w/ phone line - sd I was calling Florida (I'm in Delaware) and that I should call the Delaware local office- called # she gave me. Rang once, then nothing. Called back, different rep.

She says it is noted on your account that pick up will be by 6 pm today (that was Saturday) .. NEVER CAME! Called again today - just now.

"Katherine" said there were NO NOTES on my file....the other woman downright LIED!!! Horrible experience.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Poor customer service.

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Anonymous
#1422444

Hi, so sorry to hear about your missed service. Please send your address and contact info with details of your concern via email wmcares@wm.com (sub:Review #1164738 ) so we can look into this. ^mp