New Brighton, Pennsylvania
Not resolved
1 comment

WM must have an employee issue as they will not pick up my trash in the winter. They make up lies such as I didn't have my trash out, or the weather was bad (1" of snow 4 days prior...

which I shoveled). So this is the root of the problem, but the real problem was in trying to get a refund. I feel as though I should have been refunded my January payment since they never came, but they said that was not possible. So I canceled my entire service.

Note that I paid December 1, 2015 for 3 months. Since I canceled the end of January I felt I should at least be refunded all of February - right? Wrong! I was told even more lies, such as pre-payment waives my right to a refund, and also that they don't awards refunds in my area.

Wow! So I spoke to someone else and they said I could get a refund, but for $25 (I paid $95 for 3 months). Also, it will take about 1.5 months to process.

And if I feel that this is not enough, I am to wait until I get the $25 and then call back. I contacted the BBB.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Pricing issue.

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Hello, sorry to read of your experience. The refund policy varies by area, we can certainly assist in reviewing specifics for your area and assist you further.

When you have a moment, please send us your account & contact details. Our email address is (Subject: New Brighton, PA).

Thank you & apologies again. ^RM