State: Missouri Product: Waste Management Residential Waste Collection Clear all filters (2 of 215 reviews match)
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Waste Management in Boone, Missouri - Cancellation of service fees

2.2
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I purchased yard waste after having trash pickup for over 30 years. I had to cancel the yard waste 2 weeks after because my husband at 76 fell and won't be able to do yard work anymore I called to cancel and was told they inderstood and would prorate the bill and send me a bill for 6.00 and that would be all . Today, I got a bill for 38.00 and I called and was told they pro rated plus 25.00 cancellation fee so this one day pickup cost me 38.00. I asked how much it would be to cancel trash pickup and they said they did not refund any of the money I already paid and would charge 75.00 to pick up the container. This is crazy and I am notifying BBB.
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Review
#1536593 Review #1536593 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Reason of review
Return, Exchange or Cancellation Policy
The last owners left a huge mound of garbage and paid Waste Management for a extra pickup. I had to call several time for them to remove the huge pile. They sent one person. Now these huge green cans are still in my driveway. I can't get them to pick them up. I need...
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1 comment
Anonymous
#1261557

Hello, we're sorry to hear about the trouble with getting your containers removed. Please email us with your address and contact info to wmcares@wm.com (subject: #978175 ) and we'll help get this taken care of. Thanks ^dn

Review
#978175 Review #978175 is a subjective opinion of poster.
Service
Waste Management Residential Waste Collection
Reason of review
Poor customer service

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Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
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