I have had several dealings with this company with regard to missed pick ups. This was the final straw.
On Friday April 1, 2016 missed again, Called and was promised a pick up the following day (April 2) missed again. Called customer service on Monday April 4 asked for credit for non service. Was told first the truck broke down (so not my problem I paid for service) then told they could not issue a credit (OK so I pay for nothing) then told I don't pay for service because it is in my county taxes (then they have been billing me for years for nothing) which FYI is not in my taxes. The told they would refund the amount for the month divided by 30!
I asked why 30 since they only pick up 6 times a month...told that is how it is prorated.
Finally told that the refund would be $00.64 cents! After all they do not refund service charges and taxes NEVER AGAIN
Reason of review: Poor customer service.
Waste Management Cons: Sarcastic representative, Refusal to understand problem, Refusal to transfer to manager.