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1 comment

Punitive, bad service. I was gravely ill and forgot to pay my bill so they didn't pick up my trash.

I called to pay today, but they still will not pick up my trash for another week. Two weeks with trash overflowing because they decide they will not give a simple call to the driver to tell them the account is paid, and to do the pick up. My previous company (Recology) had no problem doing this; they understood people's lives and circumstances are not black and white.

A little human understanding would do this company a world of good. We would all be in a better situation if they did.

Product or Service Mentioned: Waste Management Residential Waste Collection.

Reason of review: Bad quality.

Monetary Loss: $126.

Preferred solution: I pay, you pick up before one more week!.

Waste Management Cons: Will not pick up after i offered to pay late bill.

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Anonymous
#1447250

Thank you for reaching out, we would love the opportunity to address all of your concerns. Please send us your address, contact information and a copy of your post via email to wmcares@wm.com (Sub: Review #1203174), and we will be happy to look into this. ^jhf