I manage a mobile home park in Palmdale. We order large roll offs pretty often.
Lately they deliver the wrong size about half the time and then argue with me that it's the correct size. We have had to go so far as to put items in front of them for size scale and take pictures. Now they miss picking up about half of the park's green cans and when I call and tell them they won't work with me to get them picked up in a way that will work for a mobile home park. I was actually told to pretend I didn't call and call back tomorrow.
I really want to lodge a formal complaint but they don't seem to have a way to do that. What a surprise.
Product or Service Mentioned: Waste Management Residential Waste Collection.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.