Not resolved

I got a bill for an overage charge because they said my lid was not closed on my 1 yd dumpster. A charge of $154.69.

Which was on top of my quartley bill . The charge included a fuel sur charge which is already in with my reg bill. How can they charge me again for what i already paid for.Called cust. service the only way they will help me is if i sign a 36 month contract ext.

I asked if i could talk to someone else they said nobody else could help me.I have been with them for well over 3 years. They bought out my origional company i delt with.

You have to look at your bills with them so close. They once tried charging me for replacing my dumpster because the bottom was rusted out.

Product or Service Mentioned: Waste Management Billing Department.

Reason of review: Poor customer service.

Monetary Loss: $155.

Preferred solution: Full refund.

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