A few years ago Waste Mgmt bought out Lies. LIes charged us $60/quarter for service.
Waste Mgmt promised no increase in fees and no change in service. Since Waste Mgmt has raised fees to $90/quarter a 50% increase when others like Allen still charge $60. On one occasion they did not send the email invoice and subsequently cancelled our service. We contacted them and paid the arrears.
They then charged a $55 reinstatement fee. We called to cancel and they refused to cancel and kept sending bills for pick ups that were never made. They demanded their bin be returned to an obscure south Wichita location or a $75 additional charge would be added on.
Their customer service lied every time we spoke to them to complain. They promised to research our complaints and never got back to us.