Not resolved
Product or Service Quality

Four times this year we heard the truck on the street behind ours; and four times this year, the driver couldn't bother to turn down OUR street: the street is not hidden. But this time, they didn't even bother to come back and pick up from our street after complaints.

In fact, despite my emails and phone calls, their excuse this time is "customer's recycling was on the ground." My recycling bins are still sitting at the end of the driveway--I took a picture and sent it to them. I have reported to my city councilmen, since I can't get though to WM. The last time this happened--in May--they came back that night at 7:30, but the guys were obviously pissed because they slung our receptacles all over the street and our yards.

WM driver should be fined; WM itself should treat paying customers and taxpaying citizens with efficiency and respect. They should not have pissed off this one.

Product or Service Mentioned: Waste Management Waste Recycling Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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