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12/14/2018 had a close call with a company truck of ours . Got fired over it put 25 years in with this company and was left go over it so yes i very upset i had plan on staying with this company for all my career but i guess when you make complaints about not being...
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I liked
  • Job
I didn't like
  • Lack of management to help make it a safer place
#1447396
Have been a Waste Management for many years. Recently they missed mine and my neighbors trash pick up date. Called the next day and was told by them, “their records showed it was picked up on time”. They told me they would come by again same day or next business day....
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1.6
#1446454
After 24 years with them I missed a payment while I was away. They only come in every quarter so this is easy to do. In the past, I missed a couple of first bills and I would get a reminder call or 2nd notice and pay it right away but not this time. Not once before did...
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WMCares
WMCares
Waste Management Verified Representative

Hello, we responded to your private message. Please respond back so we may help. ^mp

Anonymous
Anonymous

Your anger is showing. That's a good way to hang yourself ; you'll never prevail unless you can think clearly. Since you're dissatisfied, move on. Right or wrong, there are ti...

1.6
Greenfield, Massachusetts
I didn't like
  • Services
#1444693
The contract with WM contains a paragraph buried within the legalese that states you can only cancel the AUTOMATIC renewal at the end of the contract term if you notify them in WRITING between 180 and 90 days prior to end of current contract. In other words, you CANNOT...
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WMCares
WMCares
Waste Management Verified Representative

Hello, we are here to help. Please email wmacare@wm.com Sub: (Review #1442233 ) with the address and your contact info, so we can look into. Look forward to helping. ^mp

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Waste Management - Absolutely horrible service

1.0
Details
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Delivery Service
Exchange, Refund and Cancellation Policy
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they skip pickups (that are already paid for), then cite random "regulations" to justify it, never offer refunds or any compensation for missed pickups, but will gladly charge you for an extra bag should you have one. They offer the worst customer service experience of any company i've ever dealt with.

1.0
Details
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
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I didn't like
  • I would give them no stars if i could
#1440095
I have been in contact with them, several times. They have a "signed contract" with me, that is totally bogus. It is NOT my signature and I surely would have never agreed to a five year contract! This is a commercial pick up. The fees are outrageous and the service is...
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WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry for the delay in response to your message. We are here to help resolve issues. Please email us at wmcares@wm.com with the service address, including the city...

I liked
  • Customer service
I didn't like
  • Being overcharged
  • Surpervisor attitude
  • Horrible customer service - fail
#1438964
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Waste Management - Extra charges

1.5
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Advertised vs Delivered
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Delivery Service
Equipment Quality
Exchange, Refund and Cancellation Policy
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Value for money
We were paying high prices for WM so I found a cheaper local company that also recycles in our area (WM doesn't in this area). I cancelled and am being charged $75 to pick up their bin - just a residential sized bin. That is ridiculous. However, I know if I refuse to pay, they will be charging me late fees on top of it. Very frustrating that this company can charge whatever they want. This company has lots of "extra charges".

1.5
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Advertised vs Delivered
Customer service
Delivery Service
Equipment Quality
Exchange, Refund and Cancellation Policy
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I didn't like
  • Extra charges and cancellation cost
#1437349
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San Diego, California

Waste Management in San Diego, California - Nobody Has A Manager/Supervisor

1.0
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Price Affordability
Product or Service Quality
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Value for money
We have been trying to FIRE this incompetent mis-managed company for TWO(2) Years!!!! You can never speak to anyone manager/supervisor as they don't have one??? I have never heard of any company that does not have some type of Chain of Command except for WASTE(D) MANAGEMENT!!!! They do not return phone calls or acknowledge any correspondence with there customers(victims). DON'T WASTE YOUR MONEY WITH THIS COMPANY!!!! Find another Trash Service in San Diego County.

1.0
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Price Affordability
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I didn't like
  • Stink
#1435365
Why the 14% price increase? The timing does not seem favorable considering Waterford is going to take bid to go to one carrier.
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WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry for the delay in response to your message. We are here to help resolve issues. Please email us at wmcares@wm.com with the service address, including the city...

2.4
I liked
  • Nice drivers
I didn't like
  • Refund policy
#1434119
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Waste Management - Get out now.

I had them for many years and the prices just kept going up, not to mention all the add on fees. I switched to another company that doesn't charge extras for trash pick up and they are saving me $132.00 per year. I get the same service and same schedule, love them. The kicker in the whole thing was they told me there was a $25.00 fee to pick up their canister, when I got the bill they charged an additional $2.57 fuel charge. I will never go back to Waste Management, all other trash services including Waste Connections charges $15.00 to pick up their can. I really don't see why we get punished for them retrieving their own equipment to start with.

#1433550