Waste Management
Waste Management Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waste Management has a 1.4 star rating from 644 customer reviews. Consumers are mostly dissatisfied; 18% would likely recommend. Rating distribution shows high unfavorable feedback and few positive reviews.
Key Takeaways for Future Customers
- Expect issues with customer service and long wait times based on Waste Management reviews.
- Prepare for billing and refund disputes; many request refunds after service problems.
- Auto-pay, subscriptions, or membership changes may be hard to manage without phone contact.
Negative Feedback / Risk Areas
- Frequent customer complaints about missed pickups and poor service.
- Billing errors, late fees, and difficulty obtaining refunds or cancellations.
- Poor phone support and automated systems hinder resolving issues.
Positive Feedback
Some praise hardworking collectors and successful individual resolutions when reached by a representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waste Management has a 1.4 star rating from 644 customer reviews. Consumers are mostly dissatisfied; 18% would likely recommend. Rating distribution shows high unfavorable feedback and few positive reviews.
Key Takeaways for Future Customers
- Expect issues with customer service and long wait times based on Waste Management reviews.
- Prepare for billing and refund disputes; many request refunds after service problems.
- Auto-pay, subscriptions, or membership changes may be hard to manage without phone contact.
Negative Feedback / Risk Areas
- Frequent customer complaints about missed pickups and poor service.
- Billing errors, late fees, and difficulty obtaining refunds or cancellations.
- Poor phone support and automated systems hinder resolving issues.
Positive Feedback
Some praise hardworking collectors and successful individual resolutions when reached by a representative.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Still a 1, garbage still sits outside next to the curb
- - A rep gave me hope on the call.
- - Waste management hasn't picked up and I still have no container.
- - Trash bags sit by the curb with no container.
Company fixed the issue and I have been provided with apology. Started calling every day letting them know how frustrated I was
Called back again yesterday and spoke with someone that had me believing in them again. Then the other side of waste management just cant get anything done.
Trash bags are still outside next to the curb. And I still dont have a container!
Do I leave them out there till my home owners association gives me a fine? R you gonna pay it?!
Ive been assured time and time again that someone will pick up trash and Ill get a container to put it in. Whats the issue???
Westlake Village, California
Very accurate
It would be helpful to be able to talk to someone like in the past. Now you have to listen to recordings, to tell about your issues. And still not get the problem fix.
Sorry to hear your are having difficulty getting your concern addressed. Please send your full address, review and details of your concern to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Webster, New York
I would like to talk to someone about...
- - Long-time customer frustrated with poor customer service.
- - Repeated long holds and transfers with no answer; planning to switch to other refuse collectors.
Horrible. It's difficult to get a phone number for customer service and when you do, the phone rings forever (3 hours at one time.
Still no answer). Once I made this complaint I finally got to a representative who offered to reduce my bill by $10 (better than nothing I guess) then never followed through with the reduction on my online bill.
I called the main number again and was told that I would be switched to an internal number, and here I am, still holding for over 45 minutes. I will be shopping for new refuse collectors.
I have been a long-time customer and am very disappointed in the customer service.
Customer ID: 12-7351*-***02
742 Bel Arbor Trail, Webster, NY 14580
User's recommendation: Find a company with better customer service
Very sorry to hear this Debra. Please send your review and phone number to wmcares@***.com, subject PISSED CONSUMER, and we will reach out. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Ohio
My account 000331****13002 **** bonita...
- - Missed pickup Apr 22; driver didn’t enter our street.
- - Road closed; bins were out, but no pickup; refund requested; complaints mentioned.
my account 000331****13002
5025 bonita place carroll ohio 43112
today April 22, i and my neighbor use your services, trash bin was indeed 100% out at road on Tuesday night as always , one road is closed for road intersection construction on carnes and wendy st, which leads to our homes but 2oo yards down street is a second entrance from the north, your competition local waste picks up 90% of the street and they did ok today, on my account your driver lied, he did not even enter our street what so evewr i was outside all day 7 am to 7 pm doing yard work containers were out at driveway entrance as usual, horrible rude customer service with no options to complain or call or email you and inform you your driver is a liar . i want a months refund right now for missing my pickup, no truck arrived, im very very unhappy that i switched from local waste to use your poor customer service and pick on time issues. i file file a complaint with ohio government agencies that you billed me for pick up today april 22nd when truck never entered our street,
Preferred solution: Price reduction
Sorry to hear this has been your experience. Please send your review and phone number to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carson City, Nevada
000220****43003
- - Six years of trash service here.
- - Last payment failed, disrupting service; login issues resolved and payment completed; pickup on 4/7/2026.
Hello there. My account number is 000220****43003.
This is Anthony (Tony), and I've had trash service for about 6 years here at this address. Unfortunately, my last payment didn't go through for an unknown reason, and I found out by the trash not being taken. This has been the only time in 6 years that this has happened. I have been trying to get into my account and at the login I had been getting a technical error message stating to try again in a few minutes.
I've not been able to speak to any service representative regarding this as it's unknown how to contact a customer service representative. Now with trash day as of 4/7/2026 I am hoping that I can get my trash reinstated for pickup tomorrow. At this time, I reset my password and now am able to login and was able to make payment and am now current. I also updated my contact number as I have a new cell phone number.
I really hope that by making payment, my account and service will be reinstated for pickup tomorrow of 4/7/2026 being this area's trash pickup day. Thank you in advance with any help able to be done here.
Sincerely,
Tony Homsley
- Good service no complaints
- Service was canceled
Preferred solution: My service reinstated hopefully by 4/7/26 trash day and my trash taken. I'm not pissed by the way, just was bummed my trash didn't get taken. It's not the end of the world though.LOL.
Hi Tony, sorry to hear this. Please send your full address and review to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Avon, Indiana
Waste Management - Review in Waste And Recycling Services category from Avon, Indiana
- - Garbage wasn't picked up Thursday while neighbors were.
- - Tried multiple times to reach WM; no human contact.
- - Can is full and I need a call to resolve.
I live at 437 Austin Drive, Avon, Indiana. Wednesday evening, April 22 I put my garbage out for pick up on Thursday, April 23.
My garbage was not picked up even though all my neighbors did get theirs picked up.
Unfortunately, I tried multiple times to reach a person at WM and I could not.
Today I have tried to get someone for assistance and still no human contact. My can is full and I have nowhere to put garbage this coming week.
I am not agreeing to any pissedconsumer terms of service.
I just want a human to call me and resolve my issue.
- Not having my trash picked up
User's recommendation: Don't expect to contact humans with complaints.
Very sorry to hear trash was missed and you could not reach an agent. Please send your review, and phone number to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
My brother went on vacation. I put the...
- - The garbage can was left out and went missing.
- - They request a replacement; address 10004 E 8th Spokane Valley WA 99216; phone 509-425-****.
My brother went on vacation. I put the garbage can out.
I missed that I needed to bring it back in. When they got home it was gone. Is there any way he can get new one?
His address is 10004 E 8th Spokane Valley WA 99216. Can you call me at 509-425-****
- Great service
Preferred solution: Deliver product or service ordered
Hi Tracy, please send the full address, review and your phone number to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
This is regarding pick-up for Forest...
- - Trash collection behind Forest Grove High School starts at 5am with loud dumpster banging.
- - It now occurs several days a week, waking residents.
This is regarding pick-up for Forest Grove High School. Behind the school are big dumpsters; they used to come and pick up from behind the school at 5 a.m., slamming the big containers.
It is so loud and wakes everyone up. Now they are coming several days a week, and people are being woken up.
This is an ungodly time, and now it's several days a week. We live right behind the school; we deserve not to be woken at ungodly times several days a week now.
- Show up behind forest grove high school at 5am on thursday
- Now its several days per week
Preferred solution: would like waste mgmt to not show up at 5am and now several days a week.
User's recommendation: Expect to be woken up at 5am, and now many days a week
Dumpsters behind Forest Grove High School.They used to show up at 5am on Thursdays which wakes everyone up because we live right behind the school, very loud, dumpsters bang. Now they are showing up several times a week.Just wrong, we shouldn't have to deal with this, all the time.
Why now, several days a week? Rude
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
The website was confusing & hard to navigate but once I finally got a representative it great. The website should be better.
My overall experience was great with the representative but navigating the website was terrible. It took me an hour to navigate the website.
Hi, thank you for your review, Sorry to hear of the difficulty using our website. Please send your review, full address and where you experienced difficulty to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashland, Virginia
*** Poor Company
- - The company adds late fees to my account.
- - They contact me about late fees even after I pay.
- - This has continued since the takeover last year.
This company is skimming customers out of money with their piss-poor late fees. They are constantly contacting me about late fees and adding those fees to my account.
Even when I pay my fees the month before they become due, I receive a call or a text message indicating my payment is past due. This company has been doing this since it took over last year.
Very sorry to hear there is an issue. Please send your full address, phone number and review to wmcares@***.com, subject PISSED CONSUMER.
We will reach out to go over the billing with you. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
I want to cancel my residential refuse...
- - Cancel residential refuse at 409 Norcrest Dr, Rochester NY 14617.
- - My ID is 8-80***-*****.
- - I called four times and was on hold over 20 minutes.
I want to cancel my residential refuse collection at 409 Norcrest Dr. Rochester NY 14617.
My customer ID # is 8-80***-*****. I have attempted to do this over the telephone.
The 4 times I attempted this task I was on hold for over 20 minutes at each attempt. At this time if I fail to get satisfaction my recourse will be the NYS Attorney General's Office.
User's recommendation: Stay away
Very sorry to hear this. Please send your review and phone number to wmcares@***.com, subject PISSED CONSUMER, and we will look into this right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Florida
Will you pick up a gas water heater?
will you pick up a gas water heater?
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User's recommendation: contact them
Hi Duane, please call us at 800-796-****, or log into your account at wm.com, for information on bulk item pick up guidelines for your area. If you need additional assistance, please send your review and full address to wmcares@***.com, subject PISSED CONSUMER, and we will look into it. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Savannah, Georgia
Ridiculously long waits.
- - I waited 20 minutes and was disconnected.
- - The second call lasted 30 minutes and I gave up.
- - Katrina was nice.
- - There should be wait-time info and a callback.
The first time I tried to contact a representative, I waited 20 minutes and was then disconnected. The second time, after 30 minutes I gave up.
The third time, I finally got Katrina who was very nice.
As a major corporation- you need to improve. There should be a message saying how long you can expect your wait to speak to a representative would be and then give a call back option if there is a long wait.
Chesterton, Indiana
How much is bulk pickup?
- - Seeks mattress and box spring pickup and asks about any extra charges.
- - Spent an hour trying to get answers and cannot reach anyone by phone or online.
I'm trying to get an answer on how to get a mattress and box spring picked up from my residence and is there an additional amount that will be charged? I tried for over an hour to get my answers and I couldn't get through.
I need a telephone number to talk to someone.
Every time I go to the internet it doesn't let me contact anyone and the program will not let me continue. I am seriously considering switching pick up servies.
User's recommendation: not
Very sorry to hear this. Please send your full address, phone number and review to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hammond, Louisiana
Many thanksk
Highly satisfied with this new service hope to have an amicable relationship . Thanks in advance for your
Help
Hi Mervyn, thank you for taking the time to leave a review. We appreciate your feedback. Have a great day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochester, New York
Don't " WASTE " your time with Waste Management
- - Phone answered with elevator music; the reviewer calls the response cowardly.
- - Kept on hold for 22 minutes without connecting to a representative.
Answer the phone and stop hiding behind elevator music. A coward's way of answering complaints. There is no reason to be kept on hold for 22 minuets and not be connected to a customer service representative.
Sorry to hear this was your experience. Please send your full address, review and details of you concern to wmcares@***.com, subject PISSED CONSUMER, and we will look into it right away. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Whiteriver, Arizona
Changed Bank Account
- - Requesting WM billing's physical address for account 0001-43***-***** to populate the dropdown of payee addresses in their bank account.
I have asked for the over payments back for years now. They told me they were cutting a check and sending it to me weeks ago, but I still have not received anything back.
Account # 0001-43***-*****
I need the physical address to where WM billing is for my account, please.
I need it for the variety of addresses in a drop-down when I am adding a new payee in my bank account.
Thank you so much.
- Expensive
Hi, thank you for reaching out. The mail to address would be on the lower portion of the invoice next to the words "remit to".
I hope this helps.
If you need further assistance, please send your review and full address to wmcares@***.com, subject PISSED CONSUMER, and we will look into it. Thank you
About
,
Waste Management, Inc. is the leading provider of comprehensive waste and environmental services in North America. Waste Management offers a variety of permanent and temporary services to more than two million businesses as well as homes throughout North America. Waste Management works with environmental groups to set aside land to create and manage wetlands and wildlife habitats, cooperates with such organizations as the U.S. Environmental Protection Agency, the U.S. Department of Energy and the Wildlife Habitat Council. The corporate office of the company is based at
1001 Fannin St., Suite 4000
Houston, Texas 77002. The customer service is available at (713) 512-6200 Monday thought Friday from 8:00am to 5:00pm CST or via email jalderson@wm.com.
Waste Management is ranked 32 out of 339 in Waste And Recycling Services category
USA, Worldwide
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Trash pick up at my home
Hi, sorry to hear there is still an issue. I responded to your last review, please email wmcares@***.com subject PISSED CONSUMER with your address and a copy of your reviews. We will look into this.
Very sorry to hear this. Please email wmcares@***.com subject PISSED CONSUMER with your address and a copy of your reviews. We will look into this.