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Waste Management - Worst customer service

Been with the same company for over 11 years and they took over Management recently. Big mistake yep instead of them picking up garbage they are garbage
#1310126
Waste management was constantly increasing my bill. I finally was fed up with it so I called to cancel my service after I had already paid up front for 3 months of service. I was told over the phone I would get a refund. After a couple months of no refund, I called to...
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1.7
#1309776
Waste management was constantly increasing my bill. I finally was fed up with it so I called to cancel my service after I had already paid up front for 3 months of service. I was told over the phone I would get a refund. After a couple months of no refund, I called to...
Read more
#1309775
Waste management was constantly increasing my bill. I finally was fed up with it so I called to cancel my service after I had already paid up front for 3 months of service. I was told over the phone I would get a refund. After a couple months of no refund, I called to...
Read more
#1309774
I rented a 40 yard dumpster from Waste Management when replacing roof and siding at my cabin in Sauk Centre Minnesota. The rate was $200 more than the average rental for one week. I ordered over the phone and requested rental period for 10 days vs the 7 day rental...
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1.0
#1307985
So I setup service with waste management this week and was informed that my service would start the following day, Tuesday 7/17/2018. I was surprised that it would begin that fast. We put our trash on the street due to the fact we had not received our trash container....
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WMCares
WMCares
Waste Management Verified Representative

Hello, thank you for this excellent feedback. We are happy to hear your story and like Adrian, we are committed to resolving any issues that come up. Have a great rest of your...

3.4
#1307424
Worsts service ever every Monday is my pic up day for my area two Mondays and my trash can is not pic up. Call costumer Service to complain about it 4 times same answers they will forward to supervisor and he will contact you. We are Tuesday of the second week and my...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear this has been your experience so far. We want to make this right. We ask that you please send us an email to wmcares@wm.com (Sub: Review no. 1299571) with...

1.0
#1307164
I contacted Waste Management on 7/17 regarding my mother's garbage collection. She recently entered a nursing home and had sent a check on June 11th to pay for her next quarter's billing cycle. I spoke to a rep. named Katie who said that NO MONEY would be refunded or...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear this. We are here to help. Please send us your address and contact information in an email to wmcares@wm.com (Sub: Review #1305996), so we can look into t...

2.3
I liked
  • Hard working collectors
  • Customer service
I didn't like
  • Refund policy
  • Keeping money that is not theirs
  • Cancellation policy
#1305996
Waste management is a rip off they charge you gas fees when they haven’t even picked up the dumpster on every bill I will not ever use them again
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WMCares
WMCares
Waste Management Verified Representative

Hello, apologies for this. Resolving matters like this is very important to us. We ask that you please send us an email to wmcares@wm.com (Sub: Review no. 1305765). We would l...

#1305765

Contact Waste Management

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
More
I had there service several years ago and they didnt pick my trash 23 times they never credited my account for all the times missed so i cancelled service! Decided to try them again and they charge me 65.00 deposit and the 78.00 for a monthly service and the can sat...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear about your experience. We'd like to look into this further and help make this right. Please send us your address and contact information in an email to wm...

1.9
Alex, Oklahoma
#1305195