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Left waste management because of chronic missed pickups, would have to call to have our cul- de-sac serviced. They just bought the provider that we went to, who would actually roll the cans out of the street when emptied, or ring the bell if we forgot to get the cans...
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#1196322
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We in Troutdale had a bit of snow this week. It melted. Yet WM took it upon themselves to promptly issue an edict stating it would be one week before another pickup. The inducement to acquiesce? They stated they would pick up double at no extra charge next week? How...
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2.6
#1196223
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It seems you are only in the garbage business... Where is your customer service? I found when l contacted wm to help resolve a simple complaint, the driver became more ignorant and the route manager l was in contact with, douglas philps,, said he would get back in...
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1.0
#1195356
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I am on Auto pay and they continuously charge me late fees. They sometimes miss picking up garbage on my street with no heads up or warning. They haven't picked my garbage up in 2 weeks. My garbage can is still full at the street. Also the record keeping is terrible. I...
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1.4
I didn't like
  • Almost everything
#1194380
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Waste Management is a joke. The suck you into a business contract for 3 years only to double the rates after two years. They will negotiate a lower rate but will make you sign another 3 year contract and start the process all over again. It's an endless cycle that is...
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1.5
I didn't like
  • Customer service
#1193590
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Waste Management is a joke. The suck you into a business contract for 3 years only to double the rates after two years. They will negotiate a lower rate but will make you sign another 3 year contract and start the process all over again. It's an endless cycle that is...
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#1193585
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Spent over $1,000 on our trash services in less than a year. RARELY ever had our trash picked up..there was a time where they just didn’t stop for over a month. We had about 6 weeks worth of trash in our bin among thousands of bugs. Called to report it and each week...
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1.0
#1192308
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On 02/01/18 I put my trash on the curb for collection. On 02/02/18 I went out to bring my trash cans in and saw that the trash collectors had again broken my gray recycle trash can. I immediately called the company and was told someone would be out to replace it....
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1.0
I didn't like
  • Way they lie to their customers
#1191542
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I am having the same problem. I've been with them for 14 years and they have consistently raised my rates 20% every year, I've been told is industry standard. I can't get out of my auto renewed contract unless I pay 3x my last payment for early buyout which would come...
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#1189718
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Stay away from this greedy company and never ever sign a contract with them or you will be sorry. Have been a WM customer for 20 plus years. No complaints about the service. Last contract signed with them was 10 years ago for a 3 year term. Locked in at $17.00 a month...
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1.3
#1189407
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