If you receive invoice such as 12-01 by mail, but invoice generated 11-21, then if you pay 12-02 for this invoice, you get billed late charge or/and resuming account fee or other fee. Then you try to cvotact them, they would ignore you and there no phone number only...Read more
Paid what their website said was the full amount owed, then had service cancelled because they charged me an extra fee which was not reflected in the amount owed. Called and paid the extra amount to reinstate my service and they said they would send someone out to pick...Read more
After being a customer for ten years we moved and canceled our contract after paying our three-month invoice. We called to ask about the refund for the unused portion for that quarter. We were told we don't get that money back because we paid it and they don't issue...Read more
Waste Management - Overpriced questionable fees
I find their charges suspicious and gouging. Really drag their feet with the green bin. It’s way too easy to miss a payment even with auto pay, and then get charged these other fees. And honestly what other options do we have.? I am a libertarian, but there’s a good argument for the government providing this.
Waste Management - ***
They never picked up my recycling after Christmas. 4 days later, still have a full recycling bin, and a house full of recycling
Waste Management - Don't keep promise
For 4 days I've called asking when they were picking up my trash (my day is Monday and today is the following Sunday) and each time i was promised it was going to be that day!!!! Needless to say, the can is full. I will be switching companies which i have not done for 30 years! Horrible, horrible service.
Waste Management - And garbage pick up great, billing not so great
I received a check for 3 months service. When I called customer service they said I over paid my bill. A week later all my cans were picked up. When I called customer service they said my service was cancelled due to non-payment and I needed to pay $105 to have the service restarted.
Waste Management is the worst garbage company that I've ever used. If the container is full and the lid is even slightly open they refuse to pick it up. Obviously I need pick up because I've got garbage. Do you think it will be less full next week? You have no recourse...Read more
I didn't like
- Bad service
Since I have been with them, 5 times they have not picked up. Today was the last straw! I called, the driver put in Road was inaccessible. How? Unknown just put in as inaccessible. I tell them I want to cancel services because I’m over it, I am able to do that but I...Read more
Idiots at call center in Texas keep insisting I get a free one, while people on email say I have to pay. This has been going on since December 11th. Fricking insanely frustrating. Frankly, I am willing to pay...yet I never seem to get what I'm after even when I want to...Read more
I didn't like
- Everything as they are the most disorganized idiots
New years Holiday last week; so expected pick up day late or Thursday, Jan 4,2017. Never came...didn't come Friday either. Called first thing Saturday morning; on hold 45 minutes!!! Finally rep said they having problems w/ phone line - sd I was calling Florida (I'm in...Read more
Please do not use this company! They are the worst company I've ever worked with, its a same I can't get out of the contract! They lie about helping small businesses, ITS A LIE! They don't care after you sign the contract, and you'll never see your salesperson again....Read more
I was a customer of Waste Management for 17 years and paid their highly inflated prices and finally when I wanted to end my contract at the contract period, they refused to let me stop with out a penalty fee of over $600. After paying that , now 4 months later I...Read more
Overpriced weekly trash pickup service. I'm planning to cancel service after 5+ years and they're going to charge me something like $85 for the old used trash can if I keep it. Worst of all, their customer service phone is almost always busy, and you can't get a simple...Read more
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