I sign up for normal residential garbage service online by prepaying a year. They sent me an email saying to expect my cans within the next 7 days. I also got an email to sign into their web site to view an manage my account. That link never worked. Two weeks go by and...Read more
Waste Management rep came to my door and quoted me a two year price at a very low rate. Not unhappy with my prior service but this was a third the price so I signed up. I also signed an authorization cancelling my current company. A month later the first service wasn't...Read more
We are a small business. Less than 10 employees. We sent a certified letter stating that we are cancelling service with Waste Management at the end of December. We sent the letter in August. Their costs have more than tripled since the contract of 2008. Now they are...Read more
WM did not pickup our yard waste 2 weeks in a row. We recently moved to San Ramon. Apparently Customer Service says the driver is not able to access the yard waste can, but did not leave a note. I am not sure how the customer is supposed to know that the yard waste is...Read more
The trash men on our route throws the trash onto the street. They do not want to do their job! God forbid you put a bag beside the small can made for 2 bags of garbage, they will not pick it up. It is sad people get paid to do a job and no one holds them accountable...Read more
I requested a drop date and pickup date. They did great at dropping a 30yard container off. I live 500 miles from the location so couldn’t monitor the pick up. After 3 weeks sent a email saying they couldn’t pick up afraid of getting stuck, really! on a heavy gravel...Read more
Waste Management - Missed pick ups two in a row!!
No garbage pick up last 2 weeks, called and promised a pick up, never happened, told they would call back, never happened! I called them time after time guess I got lied too!!! My pick up day is tomorrow if not picked up, I’ll load it and take it to them, maybe dump it on office steps!!
I requested that the $16 activation fee be removed from my account because nobody was living in the house where I had activated service and there was no trash to be removed. I went online to suspend the service at wm.com and called to check that the online request was...Read more
I didn't like
- No refund for services not rendered
- Have no customer service
Waste Management - Missed pick ups!!
2 weeks with no garbage pick up, I’ve called and called get promises with no follow up, no calls back as promised no pick up as promised!! Very poor service all the way around. Praying for a pick up tomorrow!!
I moved out of my home and called to discontinue service, and gave them my forwarding address. They never told me their policies about final bills when I called. I never got a final bill so when I went to go in and pay my final bill on line, I see that I had a credit...Read more
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