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I sign up for normal residential garbage service online by prepaying a year. They sent me an email saying to expect my cans within the next 7 days. I also got an email to sign into their web site to view an manage my account. That link never worked. Two weeks go by and...
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2.3
#1362429
Waste Management rep came to my door and quoted me a two year price at a very low rate. Not unhappy with my prior service but this was a third the price so I signed up. I also signed an authorization cancelling my current company. A month later the first service wasn't...
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#1361843
We are a small business. Less than 10 employees. We sent a certified letter stating that we are cancelling service with Waste Management at the end of December. We sent the letter in August. Their costs have more than tripled since the contract of 2008. Now they are...
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1.0
#1361107
WM did not pickup our yard waste 2 weeks in a row. We recently moved to San Ramon. Apparently Customer Service says the driver is not able to access the yard waste can, but did not leave a note. I am not sure how the customer is supposed to know that the yard waste is...
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h.kitchener
h.kitchener

I would hazard a guess and say that you could always look closely at the placement of the garbage bin and then calculate how much space would be needed for a big garbage truck...

#1360241
The trash men on our route throws the trash onto the street. They do not want to do their job! God forbid you put a bag beside the small can made for 2 bags of garbage, they will not pick it up. It is sad people get paid to do a job and no one holds them accountable...
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WMCares
WMCares
Waste Management Verified Representative

Hello, we apologize not all the trash was taken. We would be happy to look into this at once. Please email wmcares@wm.com Sub: (Review #1359850) include the service address an...

1.4
#1359850
I requested a drop date and pickup date. They did great at dropping a 30yard container off. I live 500 miles from the location so couldn’t monitor the pick up. After 3 weeks sent a email saying they couldn’t pick up afraid of getting stuck, really! on a heavy gravel...
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WMCares
WMCares
Waste Management Verified Representative

Hi, we apologize for your experience. We would be happy to address your concern right away. We invite you to email wmcares@wm.com Sub: (Review #1359773), so we can help. Look ...

1.4
#1359773
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Waste Management - Missed pick ups two in a row!!

No garbage pick up last 2 weeks, called and promised a pick up, never happened, told they would call back, never happened! I called them time after time guess I got lied too!!! My pick up day is tomorrow if not picked up, I’ll load it and take it to them, maybe dump it on office steps!!
2.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1358236
I requested that the $16 activation fee be removed from my account because nobody was living in the house where I had activated service and there was no trash to be removed. I went online to suspend the service at wm.com and called to check that the online request was...
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1.0
I didn't like
  • No refund for services not rendered
  • Have no customer service
#1358222
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Waste Management - Missed pick ups!!

2 weeks with no garbage pick up, I’ve called and called get promises with no follow up, no calls back as promised no pick up as promised!! Very poor service all the way around. Praying for a pick up tomorrow!!
1.8
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1358218

Contact Waste Management

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
More
I moved out of my home and called to discontinue service, and gave them my forwarding address. They never told me their policies about final bills when I called. I never got a final bill so when I went to go in and pay my final bill on line, I see that I had a credit...
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WMCares
WMCares
Waste Management Verified Representative

Hello, thank you for bringing this to our attention. Please accept our apologies for any misinformation. We would be happy to look into this at once. We ask you email wmcares@...

#1357936