Waste Management

Trash hasnt been picked up for a week, they keep telling me someone will get it, still sits in bags outside my house a week later. Called every other day, that dont seem to care.

Im still waiting for em to drop off a container.

WTF is going on. Or isnt.??

They will tell you anything you want to hear and then do absolutely nothing about it. They don't care!

It has been years of these types of actions by this company. By now, some executive should have recognized how they are failing in this area. I have been trying to cancel a house in our accounts list that we sold.

We have called three months in a row. They say every time, 'You are all set!

I have not had trash pickup since November 22, 2024. It has been 3 weeks going on 4 weeks.

Every time I call waste management, they say it will be picked up that week. They lie. It has been happening in my area for the past month. I asked about getting credit for not picking up the trash.

They won't even do that. Don't use waste management.

This is the worst garbage company that you possibly could deal with. They often miss your trash pick-ups, and they conveniently make it impossible to reach a live person.

I pay for a service that they can't even honor. This company is "TRASH" in the literal sense.

I would stay far away from this company. Does not even deserve a star.

FIND ANOTHER COMPANY, THEIR SERVICE IS AWFUL.

Our bin was blocked, so they didn't pick it up. Now I cannot get in touch with anyone to ask for another pickup.

I called the 800 number, and after I was supposedly put on hold, the phone disconnected after a minute.

The second attempt was picked up by some kids and I asked for their parent who worked for Waste Management, and they just kept talking and wouldn't listen. I don't know what kind of show WM is running, but they better get their customer service in order, or I'm switching trash companies.

A $5 late fee prompted me to research options and I found that WM was 100% more expensive than its competitor. Then, to cancel service at the end of a quarterly cycle, they charge $105 to come and retrieve their can, which they drive by every week. It's a scam and they should be put out of business for the way they treat customers.

A car parked next to my garage can and they didn't pick it up. I called and asked them if they could come back and empty it; she said no, I have to wait until the next pickup.

So, you pay a set rate for 3 months, and if they deny service, you still have to pay.

The city I live in picked them, and we are forced to use them. I wouldn't if I had a choice.

I use Waste Management for trash services for a business facility I manage. The transaction amounts on my company card are sometimes hundreds of dollars over the invoice amounts on the website.

I need receipts that match the charges taken from my card.

We will be going to a different company when able. I wish to speak to a billing specialist or someone who can help, not just a basic level customer service representative.

Worst company on the planet. Terrible customer service, terrible employees, and way too expensive only to get extra charges every other pickup.

WM has missed several pickups on our road. We are in a rural area and we pay for this service through our water company.

When I call to ask why, they say it shows it was picked up. Really? Do I need to submit pictures of my overflowing trash? Or, they say it's so close to your next pickup date.

Next, they say submit a pickup request. That never happened.

What are we supposed to do with the trash piling up for the next week? Because they won't dump it if it's overflowing!

Only emptied half my bin 3x and refused to come back to pick the rest up today. Unbelievable! AVOID Waste Management at all costs!AVOID

The service has been wonderful however the cost is very expensive.

Weve been with WM for over 30+ years.

Our Williamson service man has been considerate of our property and placing the tote and recycling boxes so we could still get in our driveway. He placed empty items and never tossed or through them. I wish I knew his name!