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Located in FL. Contract was signed on February 17, 2017 for 1 commercial recycling dumpster and 1 waste dumpster, both smallest offered. Contract said $204.01 monthly for 12 months with auto-renew. With $150 delivery fee. Contract states termination must be done at...
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Anonymous
Anonymous

2178241538 can help

WMCares
WMCares
Waste Management Verified Representative

Thank you for reaching out, we would like to look into this for you. Please send your information to WMCARES@WM.COM (subject Review #1267389) and we will follow up. Thank you ...

1.0
#1267389
We were charged 125.00 for having trash above the rim of our container. That is almost a month worth of pick up service. Not to mention all of the other hidden fees that are tacked on to the bill. I would not recommend this company to anyone. Trying to get in touch...
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WMCares
WMCares
Waste Management Verified Representative

Thank you for reaching out, please send your info to wmcares@wm.com (subject Review #1269064) and we will be happy to look into this for you. ^tw

Anonymous
Sheila Stratton

Waste Management did the same thing to us this month. I have used them for 4 years and want to cancel and they wont let us out of our contract because of and annual renewal th...

1.0
#1269064
Waste Management - Car was hit by driver.
Waste Management - Car was hit by driver.
Drivers are careless. They could have called us like they do any other time or passed us this time if the cars parked was an issue. We have a small business and honestly don't need the can dumped but every other month. We are paying to get an empty can removed every...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear about your frustrations. We'd like to get this addressed immediately. Please send us your address and contact information to wmcares@wm.com (Sub: Review #...

#1300736
Well once again the trash was not picked up. They missed our entire road. Seems to be a common problem every holiday when one has a scheduled Friday pickup, no show on Saturday. Now the trash from Memorial Day will sit for two weeks as they will never send a truck. The...
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ron-41
ron-41

But they always pick up their checks!

WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear about your experience. We would love the opportunity to address all your concerns. Please send an email to wmcares@wm.com (Sub: Review #1270933) with your...

#1270933
There are no abilities to actually SPEAK with Luis. We have had very similar issues and they're trying to charge us to pick up their dumpsters after we cancelled the services. We've never had a contract with them and have told them as such. We stored their dumpster for...
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ron-41
ron-41

Over a month and still not resolved?

WMCares
WMCares
Waste Management Verified Representative

Hello, thank you for bringing this to our attention. We are here to help. Please send us an email to wmcares@wm.com (Sub: Review #1273439) with your address and contact inform...

#1273439
I tried 6/17 to cancel my service because it had been raised to $175 a month and they stated due to my contract I couldn't cancel until 5/1/2018 I called 4/17/18 and was told it was too late to cancel and they are renewing my contract that i never signed or agreed to...
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Anonymous
Anonymous

2178251538 can help

WMCares
WMCares
Waste Management Verified Representative

thank you for reaching out, we would be happy to look into this for you. Please send your address and contact info to wmcares@wm.com (subject Review #1235627) and we will foll...

1.0
I didn't like
  • Not reliable
  • Horrible customer service - fail
  • No refund for services not rendered
#1235627
Waste Management - WORST WASTE COMPANY EVER
Waste Management - WORST WASTE COMPANY EVER
THIS IS THE WORST COMPANY IN LOUISVILLE DO NOT USE THEM!! I had services with them for 2 yrs the garbage men are horrible they leave trash in your yard. During this passed winter they didn't make any runs on certain days because they claim the roads were bad (even...
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Anonymous
Erika Danas

I agree with you and they are so lazy. The drivers purposely avoid pick up. It’s to bad my city allows this company to bill my utility bill. I end up using a public dumpster. ...

Anonymous
Erika Danas

I agree, and the sad part is they purposely avoid picking up your yard waste also. I wish we had a better option in SE Palm Bay, FL. I end up taking my own stuff to a dumpster...

1.0
#1235056
Been with Waste Management for almost 30 years. Their service has been great. Always on time. Clean equipment. They have a practice of increasing my rate mid contract. (3 year contract). When I call to question the new rate, I'm told the contract allows for annual rate...
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WMCares
WMCares
Waste Management Verified Representative

Hi, thank you for reaching out. We are sorry to hear about your experience so far and would like to help. Please send us your address and contact information in an email to wm...

Anonymous
Anonymous

They sneak increases into your bill, and in small print it says by paying that bill you authorize the contract change. If you don't pay they hit your credit rating. Got you ov...

#1299768
A year ago my Restaurant Manager was looking at all contracts in an effort to save money. He found a competitor in the area to pick up trash for a third of the price. He called WM to see about cancelling the services, he spoke to Cindy. She informed him that we were in...
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ron-41
ronwayne_41

Making cancelling their service as difficult as possible is their goal to retain you. I heard alot of complaints about this from customers when I worked there. Be sure you sen...

WMCares
WMCares
Waste Management Verified Representative

Hello, thank you for reaching out. This definitely sounds very frustrating, we would be happy to look into this further. Please send us an email to wmcares@wm.com (Sub: Review...

2.0
I didn't like
  • Poor customer service and questionable billing proactices
#1290120

Contact Waste Management

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
More
As a customer of this company i have expierienced horrible service failing to provide service and lies at every level of this corporation They have failed on numerous occasions to provide services paid for then they promise day after day to do their job and fail time...
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WMCares
WMCares
Waste Management Verified Representative

Hello, sorry to hear about your frustrations. We would love the opportunity to address your concerns. Resolving matters like this is very important to us. Please send us an em...

1.5
#1290792