Most helpful reviews first
I was coming up to my a work place thru an area that has the right of way and the other direction has stop signs I could tell he might not be stopping so I did...he never even looked!!!. I am including photos of the truck and the area. It is in a small shopping mall...Read more
Got the reminder recycle flyer in the mail last week on what and how to properly recycle. I followed the instructions, like washing everything out and not including plastic bags. However, when I Came home today I found a pickup rejection note on my recycle bin and...Read more
We have had WM for just about ten years and as of today I realize we are not a valued customer to them at ALL. Thanks for gauging us after we were loyal customers to you. We had other choices but thought that you were a good company. I was wrong. For some reason we...Read more
After 24 years with them I missed a payment while I was away. They only come in every quarter so this is easy to do. In the past, I missed a couple of first bills and I would get a reminder call or 2nd notice and pay it right away but not this time. Not once before did...Read more
I didn't like
Its been 3 weeks since our trash has been picked up. We have been calling waste management every day since the first day they did not pick up the garbage. Ladt thursday they picked up recycling but not the garbage. My bill is not behind so I don’t understand why they...Read more
I am a Disabled Veteran who canceled service in August 2018, because I found a cheaper trash service. On my last day of service which was 30 August 2018 WM picked up the trash and recycle cans. Now they have been billing me for a $39 pick up charge. I refuse to pay it...Read more
I tried 6/17 to cancel my service because it had been raised to $175 a month and they stated due to my contract I couldn't cancel until 5/1/2018 I called 4/17/18 and was told it was too late to cancel and they are renewing my contract that i never signed or agreed to...Read more
Why the 14% price increase? The timing does not seem favorable considering Waterford is going to take bid to go to one carrier.Read more
- Nice drivers
I didn't like
- Refund policy
The contract with WM contains a paragraph buried within the legalese that states you can only cancel the AUTOMATIC renewal at the end of the contract term if you notify them in WRITING between 180 and 90 days prior to end of current contract. In other words, you CANNOT...Read more
Waste Management - Get out now.
I had them for many years and the prices just kept going up, not to mention all the add on fees. I switched to another company that doesn't charge extras for trash pick up and they are saving me $132.00 per year. I get the same service and same schedule, love them. The kicker in the whole thing was they told me there was a $25.00 fee to pick up their canister, when I got the bill they charged an additional $2.57 fuel charge. I will never go back to Waste Management, all other trash services including Waste Connections charges $15.00 to pick up their can. I really don't see why we get punished for them retrieving their own equipment to start with.
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