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Resolved
I put out my green can for pickup. With the organics in it. The Waste Management Criminals say they picked it up, but they didn't. I phone them, for assistance. Maybe they should credit that day. The Waste Management Criminals decline to credit the amount, stating my...
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Company wrote 1 private and 0 public responses to the review from Jul 31.
1.0
I liked
  • Wm is dishonest
I didn't like
  • Do not resolve complaints
  • Total lack of corporate ethics from their boardroom
#1317272
Resolved
We were charged 125.00 for having trash above the rim of our container. That is almost a month worth of pick up service. Not to mention all of the other hidden fees that are tacked on to the bill. I would not recommend this company to anyone. Trying to get in touch...
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Company wrote 0 private and 1 public responses to the review from Jun 01.
WMCares
WMCares
Waste Management Verified Representative

Thank you for reaching out, please send your info to wmcares@wm.com (subject Review #1269064) and we will be happy to look into this for you. ^tw

Anonymous
Sheila Stratton

Waste Management did the same thing to us this month. I have used them for 4 years and want to cancel and they wont let us out of our contract because of and annual renewal th...

1.0
#1269064
Resolved
In January of 2018 Waste management has not picked up our garbage 4 out of 5 weeks on our scheduled day. One time they picked up everyone else on the street but ours. When I called one person said the driver wasn’t sure if we were customers so he just passed by our...
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Company wrote 0 private or public responses to the review from Jan 31.
Anonymous
Anonymous

Hi, so sorry to hear there was an issue with the service. We do value you as a customer and certainly do not want this to be your experience with us. Thank you for the follow ...

Resolved
I am the focal point for a Neighborhood Association in Rochester MN with 19 homes that that use a single garbage service company. Ever since we were informed that Waste Management has acquired Garbage Man of Rochester MN our garbage has been collected late. Our garbage...
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Company wrote 0 private or public responses to the review from Dec 23, 2017.
1.0
I didn't like
  • Not having my trash picked up
#1154437
Resolved
I have weekly trash pick up by WM. Good Service! In March 2017, when a contractor I hired at my house needed a dumpster, I ordered one through WM. WM delivered, contractor filled up and WM picked up as scheduled. At the time I ordered the dumpster, my credit card was...
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Company wrote 0 private or public responses to the review from Jul 27, 2017.
h.kitchener
h.kitchener

You encountered what seems to be typical "customer service" at many businesses---the employees have little common sense, no ability to speak or think coherently, but are still...

Anonymous
Waste Management

Hi, this is not what we want to see. We're very sorry to hear about your experience with us. We'd like to look into address all your concerns. Please email wmcares@wm.com (sub...

2.1
I liked
  • Prompt service and personnel
I didn't like
  • Do not resolve complaints
#1080221
Resolved Featured
First my service was interrupted on one of my 3 accounts because the website (signed up for paperless) showed no balance owed when in fact there was a balance. No notification whatsoever other than one day my bins were missing. Immediately called, made the small...
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Company wrote 0 private or public responses to the review from Jun 14, 2017.
Anonymous
Waste Management

Hello, we're sorry to hear about your experience with us. We'd like to look into this further. Please email wmcares@wm.com (sub:#1060810) with your address and contact info so...

3.3
#1060810

Contact Waste Management

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
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