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In January of 2018 Waste management has not picked up our garbage 4 out of 5 weeks on our scheduled day. One time they picked up everyone else on the street but ours. When I called one person said the driver wasn’t sure if we were customers so he just passed by our...
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Anonymous
Anonymous

Hi, so sorry to hear there was an issue with the service. We do value you as a customer and certainly do not want this to be your experience with us. Thank you for the follow ...

2.0
#1179998
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I am the focal point for a Neighborhood Association in Rochester MN with 19 homes that that use a single garbage service company. Ever since we were informed that Waste Management has acquired Garbage Man of Rochester MN our garbage has been collected late. Our garbage...
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1.0
I didn't like
  • Not having my trash picked up
#1154437
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I have weekly trash pick up by WM. Good Service! In March 2017, when a contractor I hired at my house needed a dumpster, I ordered one through WM. WM delivered, contractor filled up and WM picked up as scheduled. At the time I ordered the dumpster, my credit card was...
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h.kitchener
h.kitchener

You encountered what seems to be typical "customer service" at many businesses---the employees have little common sense, no ability to speak or think coherently, but are still...

Anonymous
Waste Management

Hi, this is not what we want to see. We're very sorry to hear about your experience with us. We'd like to look into address all your concerns. Please email wmcares@wm.com (sub...

2.3
I liked
  • Prompt service and personnel
I didn't like
  • Do not resolve complaints
#1080221
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First my service was interrupted on one of my 3 accounts because the website (signed up for paperless) showed no balance owed when in fact there was a balance. No notification whatsoever other than one day my bins were missing. Immediately called, made the small...
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Anonymous
Waste Management

Hello, we're sorry to hear about your experience with us. We'd like to look into this further. Please email wmcares@wm.com (sub:#1060810) with your address and contact info so...

3.9
#1060810
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