filters
Product:
Show
After 24 years with them I missed a payment while I was away. They only come in every quarter so this is easy to do. In the past, I missed a couple of first bills and I would get a reminder call or 2nd notice and pay it right away but not this time. Not once before did...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, we responded to your private message. Please respond back so we may help. ^mp

Anonymous
Anonymous

Your anger is showing. That's a good way to hang yourself ; you'll never prevail unless you can think clearly. Since you're dissatisfied, move on. Right or wrong, there are ti...

1.6
Greenfield, Massachusetts
I didn't like
  • Services
#1444693
The contract with WM contains a paragraph buried within the legalese that states you can only cancel the AUTOMATIC renewal at the end of the contract term if you notify them in WRITING between 180 and 90 days prior to end of current contract. In other words, you CANNOT...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, we are here to help. Please email wmacare@wm.com Sub: (Review #1442233 ) with the address and your contact info, so we can look into. Look forward to helping. ^mp

I have been in contact with them, several times. They have a "signed contract" with me, that is totally bogus. It is NOT my signature and I surely would have never agreed to a five year contract! This is a commercial pick up. The fees are outrageous and the service is...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry for the delay in response to your message. We are here to help resolve issues. Please email us at wmcares@wm.com with the service address, including the city...

I liked
  • Customer service
I didn't like
  • Being overcharged
  • Surpervisor attitude
  • Horrible customer service - fail
#1438964
Why the 14% price increase? The timing does not seem favorable considering Waterford is going to take bid to go to one carrier.
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry for the delay in response to your message. We are here to help resolve issues. Please email us at wmcares@wm.com with the service address, including the city...

2.4
I liked
  • Nice drivers
I didn't like
  • Refund policy
#1434119
I am a Disabled Veteran who canceled service in August 2018, because I found a cheaper trash service. On my last day of service which was 30 August 2018 WM picked up the trash and recycle cans. Now they have been billing me for a $39 pick up charge. I refuse to pay it...
Read more
Anonymous
workablemouse

I had contacted your office by phone and they would not zero out my account. Then I received a bill for $59 with added late fees, so I wrote a letter explaining the situation,...

WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry for the delay in response to your message. We are here to help resolve issues. Please email us at wmcares@wm.com with the service address, including the city...

1.2
#1430930
12 month contract with notice given to stop service including a signed copy of notice to discontinue three months in advance. So on the 11th month of the contract they raised rates on us but we did not complain and paid them anyway. My contract and on their info that...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, very sorry for the delay in response. We are here to help. Please email wmcares@wm.com Sub: (Review #1422067 ) with the address and your concern so we can look into. ^m...

#1422067
The garbage people are really rude . They kept on ditching my neighborhood for no reason and our trash keeps on piling up.
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, we apologize for any frustration caused, this is never the experience we want out valued customer's to have. Allow us to address this right away. Please email wmcares@w...

1.0
#1380114
Wednesday is out regular pick up day for our dumpster service. Having 3 horses by Wednesday it is imperative that the dumpster is emptied. After a couple weeks of rain (our regular guy did not have a problem picking up the dumpster with things being pretty wet during...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, we apologize your service was not completed on Wednesday. Allow us to look into right right away. Please email wmcares@wm.com Sub: (Review #1378658), include the detail...

#1378658
The trash men on our route throws the trash onto the street. They do not want to do their job! God forbid you put a bag beside the small can made for 2 bags of garbage, they will not pick it up. It is sad people get paid to do a job and no one holds them accountable...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hello, we apologize not all the trash was taken. We would be happy to look into this at once. Please email wmcares@wm.com Sub: (Review #1359850) include the service address an...

1.6
#1359850
I requested a drop date and pickup date. They did great at dropping a 30yard container off. I live 500 miles from the location so couldn’t monitor the pick up. After 3 weeks sent a email saying they couldn’t pick up afraid of getting stuck, really! on a heavy gravel...
Read more
WMCares
WMCares
Waste Management Verified Representative

Hi, we apologize for your experience. We would be happy to address your concern right away. We invite you to email wmcares@wm.com Sub: (Review #1359773), so we can help. Look ...

1.4
#1359773