Waste Management - RIP OFF: charging service resume fee when service was never cancelled!
I missed my payment and was billed for late fee with was fine and I paid that promptly. They then send another bill for "resumption of service".
They claim that since my payment was late service was suspended, even though they kept servicing me. To add insult to injury, earlier in the year they changed my pickup date and then missed 2 pickups and refused to refund me for that!
I have called and emailed to no avail - calls are cut off with "someone will call you back" and they never do, emails are not responded to. STAY AWAY from them, you can find MUCH CHEAPER local trash collectors!
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Full refund.
Waste Management Cons: Rate and the service.
Location: Frederick, Maryland
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Comments
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I had to pay for late fees and never received the email for the bill. Waste management is a sketchy trash service.
I had a similar experience. I argued with the agent for about 25 minutes then gave up. I cancelled service and went with another local trash collector.
Sorry about this experience. Please email wmcaresonline@***.com (Subject: Frederick, MD) with the account address and your contact information, so we can look into this. Thank you.
Sorry about this experience. Please email wmcaresonline@***.com (Subject: Frederick, MD) with the account address and your contact information, so we can look into this. Thank you.