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5.0

Waste management started charging admin fee. You don't have to pay for this fee if you enroll in paperless invoice and autopay.

So I enrolled in both. However, I continue to get charged for the fee. I contacted waste management, they say that on the system, it is not showing that I have enrolled in paperless. I have unenrolled and enrolled back.

Another invoice came, I got charged the admin fee again. The system is still showing that I am not enrolled in paperless.

Why should customer pay for their system error? This is unacceptable and poor reputation of the company.

Location: Rochester, Minnesota

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WMCares

I am sorry to hear about the concerns you are having with your bill. Please email your address to wmcares@wm.com with the subject line PISSED CONSUMER along with a copy of your post and we will contact you right away. Thank you ^oj

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