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I used Illini and loved them and company bought out by WM and I have never been more unhappy. Yard waste is never picked up with purchasing stickers.

I have read all the company complaints online and wow how do they keep in business. I have spend hours being placed in hold only to be told " oh it will be picked up tomorrow, which never happens. I have spoken to supervisor after supervisor who does nothing either. Company needs new management.

Love the name waste management.

Should be poor waste management. I was offered a 20.00 credit for the time spent- kinda of a slap in the face considering all the time spend on this.

Review about: Waste Management Residential Waste Collection.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I liked: Customer service.

I didn't like: Poor customer service, Untrained service rep.

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Anonymous
Houston, Texas, United States #1324392

HI, thanks for the feedback. We're sorry you had this experience with the change in companies.

We'd like to look into further. Please email your address & contact info to wmcares@wm.com (sub;#1041436) Thank you ^yn

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