I used Illini and loved them and company bought out by WM and I have never been more unhappy. Yard waste is never picked up with purchasing stickers.
I have read all the company complaints online and wow how do they keep in business. I have spend hours being placed in hold only to be told " oh it will be picked up tomorrow, which never happens. I have spoken to supervisor after supervisor who does nothing either. Company needs new management.
Love the name waste management.
Should be poor waste management. I was offered a 20.00 credit for the time spent- kinda of a slap in the face considering all the time spend on this.
Product or Service Mentioned: Waste Management Residential Waste Collection.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Let the company propose a solution.
I liked: Customer service.
I didn't like: Poor customer service, Untrained service rep.