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Updated by user Sep 15, 2017

Unethical in rising prices and when trying to end contract at end of term, they initially told me it would be $1600 to end service, then they dropped it to $844.59 (this is to end a contract) and this is after paying this terrible company the full extent of my contract. Please stay away from Waste Management!!

Original review posted by user Sep 14, 2017

I have been a customer of Waste Management for over 17 years, I own my own business, and upon trying to end my contract with WM at termination of its contract, they used extortion and scare techniques to try to make me stay with their company. My original fees were under $50, now they have been over $230 and I have had the same ***, rusty container for the entire 17 years!

Upon ending my contract, prior to the termination date, WM was going to slap me with a termination fee of over $1600. Upon stating how unethical that contract was, they reduced it down to $ 844. 59, of which I had to pay, or be taken to court, or even worse-- be tied into another 3 yr contract with WM. Please, please, please, Stay away from WM at all costs!

I have filed complaints with the Better Business Bureau and the Indiana Attorney General's office to try to help protect our public.

I am also a veteran who has served over 27 years. Buyer -- BEWARE

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $845.

Preferred solution: Full refund.

Waste Management Cons: Awful.

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We're sorry to hear about your experience. After filing your BBB and Attorney General, if your issue is still not resolved, please email wmcares@***.com (sub:#110****) so we can look into. Thank you ^yn

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