Virginia Beach, Virginia
1.0
Details
Price Affordability
1 comment

Worst customer service on the planet. rates go up annually a minimum of 25% and you are locked in to a revolving contract that self renews every 36 months with no signature.

I was told that to break the contract would cost me 1700.00.

My neighbors use a competitor and for the exact same service are paying 1/4 of what I'm paying. WM even said that by contract I can't dispose of my trash any other way but with them.Who knew you could become a fortune 500 company by robbing folks with their own trash.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Pricing issue.

Waste Management Cons: Supervisor attitude, Surpervisor attitude.

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Anonymous
#1093770

Hello, sorry to read of your rate concerns. Your service agreement terms detail the cancellation process if you would like to cancel services.

We can certainly review your terms to provide more details, as well as, discuss options for lowering your rates.

Please email wmcares@wm.com (Subject:Virginia Beach, VA) with your account details, if you'd like further assistance. Thanks, ^RM