Canton, Georgia
Not resolved
1.6
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1 comment

I was away for a year and resumed my service. Called July 27th, bill was paid in full, was told service would start on Aug.

1st. Garbage day last Monday, and the garbage was never picked. I called their customer service number and was promised the trash would be picked up Tuesday (no pick up), then Wed., then Thursday. (I called every day.) They finally told me I would have to wait till the 8th...today.

The trash is still sitting there. I called back customer service. The woman hung up on me. I called corporate.

She said she'd call me back. Nothing.

My husband called and was told they would pick it up tonight. It's still there!

Reason of review: Poor customer service.

Waste Management Cons: Failure to respond or follow through.

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Anonymous
#1196720

Hello, sorry to hear about the troubles with getting your trash serviced. We would like to help get this taken care of for you.

Please email us with your address and contact info and we'll reach out to you. Our email address is wmcares@wm.com (subject: #897075).

Apologies for this. ^dn