Irvine, California
Not resolved
2.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
1 comment

Our trash day are on Mondays. We always pull it out on Sunday the night before.

On Monday 10/24 we came home from work to find our trash was the only one on the block was not pick up. We called and were told the driver did not see our bin and for us to leave it out for Tuesday pick up. Tuesday came and gone but out trash still there; it was after hours, no one answer the calls, so we called Wednesday morning, again we were told, "it will be today". Calls after calls we were told the same tunes "it will be pick up today".

Today is Thursday 10/27, our trash still at the curb (all full and stinky). We are now being fine by HOA because we left the bin out too long. Again, we called and again were told it will be today, if not tomorrow, We told WM of the fine and asked them to pay but we got a slam on the phone instead. Several times we asked for upper managements and were told, they can't released "confidential information".

What kind of business does WM runs?

How do we get on this wonderful deal? Get paid for no service or should I label them as License to Robbe.

Product or Service Mentioned: Waste Management Residential Waste Collection.

Reason of review: Poor customer service.

Monetary Loss: $125.

Waste Management Cons: Wm has not delivered on 1 promise, Poor service, Doesnt follow up on issues.

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Anonymous
#1233393

Hello, we are sorry to hear about your recent experience and would like to help get this taken care of. Please email us with your address and contact info to wmcares@wm.com (Subject: #944826) and we'll reach out to you. Thank you ^dn