Helotes, Texas
Not resolved
1.5
Details
Customer service
Product or Service Quality
1 comment

I would use another company, but no others service our area. Waste Management is very expensive, they only pick up once per week, there is no recycle.

They pick up all different times of day, so you can never count on when they will come. Sometimes it's as early as 7:00 am, sometimes as late as 4:00 pm. They didn't pick up on Christmas day (Thursday is our regular day), and it was very difficult to determine when the make-up day would be. Finally learned it was Saturday, but they didn't come.

The following regular day was New Year's Day--they didn't come, nor did they come on the make-up day they had scheduled. They told me they would come out and make a special pick-up for us, but they didn't! They are impossible, and there's no real way to complain about the company. They just spout the usual platitudes about being "very sorry," but never resolve the issue.

Terrible service. Use anyone else if you can.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Anonymous
#926591

We'd like to assist with this. Please email wmcaresonline@wm.com (Subject: Helotes, TX) with your address & contact information, so we may further assist. Thank you.