5500 S Quebec St, Englewood, CO 80111
Not resolved
1.0
Details
Product or Service Quality
Reliability
1 comment

Signed up for recycling and trash pickup about a month ago. I still am waiting for the FIRST pickup.

Multiple chat sessions with first line support. Two sessions with voice CSRs. Nothing ever happens. Worse, the driver claims I don't set out my bins.

Please. I've owned homes for decades. I know how to set out bins by the curb for pickup. I can't explain why it happens.

My other service providers have gotten 20 years of sustained loyalty from me. That's what is at stake.

Reason of review: Problem with delivery.

Preferred solution: Just pick up my trash. I already got the billing adjusted..

Waste Management Pros: I recognize the brand.

Waste Management Cons: Total lack of fulfillment, Front line csrs cannot do anything to fix your problem.

  • Waste Management trash service
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WMCares
#1755609

I'm sorry to hear about the concerns you are having with service. Please email your address to wmcares@wm.com with the subject line PISSED CONSUMER along with a copy of your post and we will contact you right away. Thank you ^oj