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2 comments

Customer service people are very nice, but completely ineffective at resolving issues. I go higher, but they don't care, either.

Today, after yet another call regarding pickup service, I asked to speak to a route manager about my driver. They took my name and said they'd have my route manager call me back. He didn't. What I DID get later in the day was an automated phone call thanking me for having agreed to take part in a phone survey.

I hung up the phone and called another waste company. I should have done that much earlier, but I just couldn't believe how lousy this circus is run!!

Product or Service Mentioned: Waste Management Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Waste Management Pros: Very little, Use to be good.

Waste Management Cons: Refusal to understand problem, Surpervisor attitude.

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Jason-Turner
#1262200

Waste Management didn't even read your post!

Anonymous
#1262122

Hello, we apologize for your recent experience with your service and would like to help get this resolved. Please email us with your address and contact info to wmcares@wm.com (subject: #980827 ) and we'll reach out to you. Thank you ^dn