Not resolved
Customer service
Price Affordability
Product or Service Quality
Value for money

Customer service people are very nice, but completely ineffective at resolving issues. I go higher, but they don't care, either.

Today, after yet another call regarding pickup service, I asked to speak to a route manager about my driver. They took my name and said they'd have my route manager call me back. He didn't. What I DID get later in the day was an automated phone call thanking me for having agreed to take part in a phone survey.

I hung up the phone and called another waste company. I should have done that much earlier, but I just couldn't believe how lousy this circus is run!!

Product or Service Mentioned: Waste Management Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Waste Management Pros: Very little, Use to be good.

Waste Management Cons: Refusal to understand problem, Surpervisor attitude.

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Waste Management didn't even read your post!


Hello, we apologize for your recent experience with your service and would like to help get this resolved. Please email us with your address and contact info to (subject: #980827 ) and we'll reach out to you. Thank you ^dn