We had an exclusive contract with Waste Management (WM) to pick up trash and recycling in our community, but recently terminated it, because WM violated the terms of the contract on many occasions, over many months. They repeatedly failed to pickup on schedule, then tried to bill extra for their failure to pickup containers when they were supposed to, and they even have gone so far as to dump trash on our streets.
Someone from WM (mis-)management has come to our board meetings every year when it was time to renew, and promised to make changes and do better. It typically lasted less than a month before the bad behavior started again.
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Poor customer service.
Waste Management Cons: Poor service, Communication.