Clackamas, Oregon
Not resolved
1.7
Details
Customer service
Price Affordability
Product or Service Quality
2 comments

My service was disconnected, and I called to have it restarted. When I did, I was told that they had no one to deliver the carts until the next week (which I doubt as I've had them come out to do another delivery between my usual day before).

The next week, they did not deliver the carts (I had to put my garbage in plastic bags, recycling in paper bags and yard waste in compost bins). I called them and they said the order wasn't placed before but they would deliver them the following week...so another week of putting my waste in other containers. They finally delivered the carts...and put them strategically right in front of my driveway (it was clear no one was home as there were no cars in the driveway). I had to park my car and get out and move them to get in my driveway.

I don't like to think that businesses will be passive aggressive, but this definitely wasn't professional behavior. If I had any other choice, I would find another service.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Waste Management Cons: Customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1038968

Hello, we'd like to address your post-service concerns. Please send us an email to wmcares@wm.com (Subject: Clackamas, OR) with your service address and contact info, so we may better assist.

Thank you and sorry for the inconvenience. ^RM

bobs2015
#1038658

Your mistake is in separating your trash into all those silly things like re-cycling, yard waste, etc. Just put everything in black plastic trash bags and they haul it all away each week. Simple.