During financial difficulties, I paid my bill late. As soon as it was paid, an automatic charge of reinstating my service was added, plus a fuel surcharge!
My service was never interrupted, nor was any gas used to incur the said reinstating my services. I paid the bill plus the late fee, but did not want to pay for charges that were never done. I contacted customer service and they argued with me instead of realizing the situation.
I ended up paying the bill, but switched services. Watch out for charges never incurred!!!!
Reason of review: Pricing issue.