Signed up for residential service and paid in full for three months. They never picked up my trash for 3 weeks.
Each phone call was the same old song and dance. We'll send a driver as soon as possible but they never came, even on our scheduled day. Called to cancel and they won't refund as stated on their invoice. Forget about talking to a supervisor.
They will keep you on hold for hours and never call you back.
They are compete rip off. Avoid them at all costs if possible.
Customer service is a joke. They just read off a script.
Product or Service Mentioned: Waste Management Waste Collection.
Reason of review: Poor customer service.
Monetary Loss: $77.
Waste Management Cons: No service provided.