Fredericksburg, Virginia
Customer service
Price Affordability
Product or Service Quality

Signed up for residential service and paid in full for three months. They never picked up my trash for 3 weeks.

Each phone call was the same old song and dance. We'll send a driver as soon as possible but they never came, even on our scheduled day. Called to cancel and they won't refund as stated on their invoice. Forget about talking to a supervisor.

They will keep you on hold for hours and never call you back.

They are compete rip off. Avoid them at all costs if possible.

Customer service is a joke. They just read off a script.

Product or Service Mentioned: Waste Management Waste Collection.

Reason of review: Poor customer service.

Monetary Loss: $77.

Waste Management Cons: No service provided.

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Call Republic Services at 800-247-3644; much cheaper and they might actually pick up your trash.


Resolving matters like this is important to us. If you could please send us an email to (Subject: Fredericksburg, VA) with your address and contact info, we'll look into this further. Thank you and sorry for the inconvenience.