Product: Waste Management Commercial Waste Collection Clear all filters (22 of 22 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have been a customer of Waste Management for over 17 years, I own my own business, and upon trying to end my contract with WM at termination of its contract, they used extortion and scare techniques to try to make me stay with their company. My original fees were...
Read more
Anonymous
Waste Management

We're sorry to hear about your experience. After filing your BBB and Attorney General, if your issue is still not resolved, please email wmcares@wm.com (sub:#1100978) so we ca...

1.2
Product
Waste Management Commercial Waste Collection
I didn't like
  • Awful
#1100978
Reply to reviews
As everyone know (or will find out soon), new changes with trash pick up companies won't allowed you to choose a service.Moreover prices are set at the rates that is double from what I was paying before. I resided to cancel my service, but was told that I need to close...
Read more
Anonymous
Waste Management

We're sorry to hear about the issues you had with our service. If you would like for us to look into further, please send an email to wmcares@wm.com (sub:#1099499) with your a...

1.5
Product
Waste Management Commercial Waste Collection
#1099499
Reply to reviews
I have waste management for well over 15 years! Over the years the bill has grown and grown to a *** high amount! And there service was atrocious ! They would not pick my dumpster up and say they did! And if a piece of trash was sticking up over the edge 6" they would...
Read more
Anonymous
Waste Management

Hello, this is not what we like to see. We can still look into your account and help. Please provide your address and contact info to wmcares@wm.com (sub:#1085853). Thank you ...

Product
Waste Management Commercial Waste Collection
#1085853
Reply to reviews

Waste management

#1069153
1.8
Details
I matin khan the waste collector house to house is not coming in our area for 1 month after 1 month is coming stopping the waste vehicle 1 km far from our area
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money

Waste Management Commercial Waste Collection Review

#1035458
Was told by customer service to deal with my complaint of poor service to someone who cares. Told me i had no choice. The company is to big and you dont matter.
Comment
Show

Waste Management Commercial Waste Collection Review

#1032912
They lied to us about the contract it's a three-year contract instead of a one-year contract I was told over the phone it was a one-year contract
Comment
Show

Waste Management Commercial Waste Collection Review

#931047
3.4
Details
WM BROKE THEIR VERBAL CONTRACT TO PICK UP DUMPSTER FREE OF CHARGE AFTER 25 yrs as customer. Also gave name of new owner as a new potential customer. They also raise their charges clock work annually, either fuel charge, dumping charge or whatever. You have to beg every year to the line.
Comment
Show
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
I have weekly trash pick up by WM.Good Service! In March 2017, when a contractor I hired at my house needed a dumpster, I ordered one through WM. WM delivered, contractor filled up and WM picked up as scheduled. At the time I ordered the dumpster, my credit card was...
Read more
h.kitchener
h.kitchener

You encountered what seems to be typical "customer service" at many businesses---the employees have little common sense, no ability to speak or think coherently, but are still...

Anonymous
Waste Management

Hi, this is not what we want to see. We're very sorry to hear about your experience with us. We'd like to look into address all your concerns. Please email wmcares@wm.com (sub...

2.3
Product
Waste Management Commercial Waste Collection
I liked
  • Prompt service and personnel
I didn't like
  • Do not resolve complaints
#1080221
Reply to reviews
Waste Management, however, has locked us into a 3 year agreement and will only let us out unless we buy out the contract. The agreement did not control their price increases which have been outrageous (21% per year). Nor did it say that they had to inform us of any...
Read more
Anonymous
Waste Management

Hello, we apologize for the issues you've had with our service and agreements. We can look into further and help. Please email wmcares@wm.com (sub:#1073877) with your address ...

Anonymous
Anonymous

I'm interested in switching what company did you switch to

2.3
Product
Waste Management Commercial Waste Collection
#1073877
Reply to reviews
I own a food business in Saint Paul Minnesota.We've added service pick ups and they have failed to pick up going on 4 weeks now and I am still being charged for them. I have to call them every week 3 times a week to figure out what is going on. They have a different...
Read more
Anonymous
Waste Management

Hi, we're sorry to hear about your service issues. We'd like to help. Please email wmcares@wm.com (sub:#1057365) with your address & contact info so we can look into further. ...

1.5
Product
Waste Management Commercial Waste Collection
#1057365
Reply to reviews
I am hopeful a class action suit is soon to be coming Waste managements way. I will gladly participate. Any other waste company will be well worth you time. Yesenia in contract customer service gets a thrill in enforcing their unfair contract. Don't waste your breathe...
Read more
Anonymous
Waste Management

Hello, we're very sorry to hear about your experience with our service. We'd like to help. Please email wmcares@wm.com (sub:#1052427) with your address and contact info so we ...

1.0
Product
Waste Management Commercial Waste Collection
#1052427
Reply to reviews
Had waste removal service from Waste Management for over 4 years. First cancelled service by phone. Found out service cancellation was not processed through bills. It then took 3 extra calls and submission of a form to actually cancel services (form not previously...
Read more
Anonymous
Waste Management

Hello, we're sorry to hear about your issues with canceling your service. We'd like to look into your billing issues further. Please email your address & contact info to wmcar...

Product
Waste Management Commercial Waste Collection
#1048108
Reply to reviews
I signed a contract and they are not honoring it.They have consistently raised costs beyond what is allowed in the contract. Essentially, the contract allows them to raise prices for their fuel, regulatory, administrative, and environmental charges. Those have all...
Read more
Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've experienced. We'd like to help. Please send your address & contact info to wmcares@wm.com ( sub: #1040378 ) so we can look i...

2.2
Product
Waste Management Commercial Waste Collection
I liked
  • Drivers and their reliability
  • Drivers were reliable and good
I didn't like
  • Poor customer service
  • Disregard for the contract
  • Fraudulent contract activities
#1040378
Reply to reviews
Waste Management predatory contracts
I called to cancel, but was told that since we did not renew in April, that we were automatically renewed for twelve months.The person I spoke with admitted our prices had gone way over what others pay for a 3 yard dumpster. Well over $ 300 per month. He then blamed...
Read more
rbyrd2531
rbyrd2531

They responded and changed out the dumpster, did not address the issue of their predatory contracts, other than they would not match the $84 quote from another company. If we ...

rbyrd2531
rbyrd2531

Still have not heard back from Waste Management on this. If they do respond and resolve thios I will update

1.0
Product
Waste Management Commercial Waste Collection
I didn't like
  • Supervisor attitude
  • Poor communication
#1034010
Reply to reviews