Manufacturer: Waste Management Category: Waste Collection Clear all filters (20 of 20 reviews match)
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I have waste management for well over 15 years! Over the years the bill has grown and grown to a *** high amount! And there service was atrocious ! They would not pick my dumpster up and say they did! And if a piece of trash was sticking up over the edge 6" they would...
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Anonymous
Waste Management

Hello, this is not what we like to see. We can still look into your account and help. Please provide your address and contact info to wmcares@wm.com (sub:#1085853). Thank you ...

Product
Waste Management Commercial Waste Collection
#1085853
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I have weekly trash pick up by WM.Good Service! In March 2017, when a contractor I hired at my house needed a dumpster, I ordered one through WM. WM delivered, contractor filled up and WM picked up as scheduled. At the time I ordered the dumpster, my credit card was...
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h.kitchener
h.kitchener

You encountered what seems to be typical "customer service" at many businesses---the employees have little common sense, no ability to speak or think coherently, but are still...

Anonymous
Waste Management

Hi, this is not what we want to see. We're very sorry to hear about your experience with us. We'd like to look into address all your concerns. Please email wmcares@wm.com (sub...

2.3
Product
Waste Management Commercial Waste Collection
I liked
  • Prompt service and personnel
I didn't like
  • Do not resolve complaints
#1080221
Reply to reviews
Waste Management, however, has locked us into a 3 year agreement and will only let us out unless we buy out the contract. The agreement did not control their price increases which have been outrageous (21% per year). Nor did it say that they had to inform us of any...
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Anonymous
Waste Management

Hello, we apologize for the issues you've had with our service and agreements. We can look into further and help. Please email wmcares@wm.com (sub:#1073877) with your address ...

Anonymous
Anonymous

I'm interested in switching what company did you switch to

2.3
Product
Waste Management Commercial Waste Collection
#1073877
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Waste management

#1069153
1.8
I matin khan the waste collector house to house is not coming in our area for 1 month after 1 month is coming stopping the waste vehicle 1 km far from our area
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Waste Management Commercial Waste Collection Review

#1035458
Was told by customer service to deal with my complaint of poor service to someone who cares. Told me i had no choice. The company is to big and you dont matter.
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Waste Management Commercial Waste Collection Review

#1032912
They lied to us about the contract it's a three-year contract instead of a one-year contract I was told over the phone it was a one-year contract
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Waste Management Commercial Waste Collection Review

#931047
3.4
WM BROKE THEIR VERBAL CONTRACT TO PICK UP DUMPSTER FREE OF CHARGE AFTER 25 yrs as customer. Also gave name of new owner as a new potential customer. They also raise their charges clock work annually, either fuel charge, dumping charge or whatever. You have to beg every year to the line.
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I own a food business in Saint Paul Minnesota.We've added service pick ups and they have failed to pick up going on 4 weeks now and I am still being charged for them. I have to call them every week 3 times a week to figure out what is going on. They have a different...
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Anonymous
Waste Management

Hi, we're sorry to hear about your service issues. We'd like to help. Please email wmcares@wm.com (sub:#1057365) with your address & contact info so we can look into further. ...

1.5
Product
Waste Management Commercial Waste Collection
#1057365
Reply to reviews
I am hopeful a class action suit is soon to be coming Waste managements way. I will gladly participate. Any other waste company will be well worth you time. Yesenia in contract customer service gets a thrill in enforcing their unfair contract. Don't waste your breathe...
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Anonymous
Waste Management

Hello, we're very sorry to hear about your experience with our service. We'd like to help. Please email wmcares@wm.com (sub:#1052427) with your address and contact info so we ...

1.0
Product
Waste Management Commercial Waste Collection
#1052427
Reply to reviews
Had waste removal service from Waste Management for over 4 years. First cancelled service by phone. Found out service cancellation was not processed through bills. It then took 3 extra calls and submission of a form to actually cancel services (form not previously...
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Anonymous
Waste Management

Hello, we're sorry to hear about your issues with canceling your service. We'd like to look into your billing issues further. Please email your address & contact info to wmcar...

Product
Waste Management Commercial Waste Collection
#1048108
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I signed a contract and they are not honoring it.They have consistently raised costs beyond what is allowed in the contract. Essentially, the contract allows them to raise prices for their fuel, regulatory, administrative, and environmental charges. Those have all...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've experienced. We'd like to help. Please send your address & contact info to wmcares@wm.com ( sub: #1040378 ) so we can look i...

2.2
Product
Waste Management Commercial Waste Collection
I liked
  • Drivers and their reliability
  • Drivers were reliable and good
I didn't like
  • Fraudulent contract activities
  • Disregard for the contract
  • Poor customer service
#1040378
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Waste Management predatory contracts
I called to cancel, but was told that since we did not renew in April, that we were automatically renewed for twelve months.The person I spoke with admitted our prices had gone way over what others pay for a 3 yard dumpster. Well over $ 300 per month. He then blamed...
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rbyrd2531
rbyrd2531

They responded and changed out the dumpster, did not address the issue of their predatory contracts, other than they would not match the $84 quote from another company. If we ...

rbyrd2531
rbyrd2531

Still have not heard back from Waste Management on this. If they do respond and resolve thios I will update

1.0
Product
Waste Management Commercial Waste Collection
I didn't like
  • Supervisor attitude
  • Poor communication
  • Would not listen to our complaint
#1034010
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after 25 years of service and countless yearly rate increases and fuel fees that seem in no way justified we are closing and just want them to pickup dumpster and pay the pickup fee ..they send a demand letter claiming an additional 2 years of service and some...
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Anonymous
Waste Management 1

Hello, we would like to look into this further. Please email us with your address and contact info to wmcares@wm.com (subject: #1014316 ) and we'll reach out to you. Apologie...

1.7
Product
Waste Management Commercial Waste Collection
I didn't like
  • Absolutely frustrating
#1014316
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Don't EVER sign anything from Waste management, customer satisfaction card, greeting card or note...they're a freaking mafia scam. Do anything you have to, but be aware your contract is with the devil. We've been trying to halt service for over three years,...
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Anonymous
Waste Management 1

Hello, we would like to look into this further on your behalf. Please email us with your address and contact info to wmcares@wm.com (subject: #980162 ) and we'll reach out to ...

Jason-Turner
Jason-Turner

Job one is get your money. Earning it with service is optional. How they stay in business is a mystery!

Product
Waste Management Commercial Waste Collection
#980162
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