Manufacturer: Waste Management Category: Waste Collection Clear all filters (14 of 14 reviews match)
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Had waste removal service from Waste Management for over 4 years. First cancelled service by phone. Found out service cancellation was not processed through bills. It then took 3 extra calls and submission of a form to actually cancel services (form not previously...
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Product
Waste Management Commercial Waste Collection
#1048108
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I signed a contract and they are not honoring it.They have consistently raised costs beyond what is allowed in the contract. Essentially, the contract allows them to raise prices for their fuel, regulatory, administrative, and environmental charges. Those have all...
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Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've experienced. We'd like to help. Please send your address & contact info to wmcares@wm.com ( sub: #1040378 ) so we can look i...

2.2
Product
Waste Management Commercial Waste Collection
I liked
  • Drivers and their reliability
  • Drivers were reliable and good
I didn't like
  • Poor customer service
  • Unethical business
  • Corrupt contract
#1040378
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Waste Management predatory contracts
I called to cancel, but was told that since we did not renew in April, that we were automatically renewed for twelve months.The person I spoke with admitted our prices had gone way over what others pay for a 3 yard dumpster. Well over $ 300 per month. He then blamed...
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rbyrd2531
rbyrd2531

They responded and changed out the dumpster, did not address the issue of their predatory contracts, other than they would not match the $84 quote from another company. If we ...

rbyrd2531
rbyrd2531

Still have not heard back from Waste Management on this. If they do respond and resolve thios I will update

1.0
Product
Waste Management Commercial Waste Collection
I didn't like
  • Poor communication
  • Supervisor attitude
  • Would not listen to our complaint
#1034010
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Waste Management Commercial Waste Collection Review

#1035458
Was told by customer service to deal with my complaint of poor service to someone who cares. Told me i had no choice. The company is to big and you dont matter.
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Waste Management Commercial Waste Collection Review

#1032912
They lied to us about the contract it's a three-year contract instead of a one-year contract I was told over the phone it was a one-year contract
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Waste Management Commercial Waste Collection Review

#931047
3.4
WM BROKE THEIR VERBAL CONTRACT TO PICK UP DUMPSTER FREE OF CHARGE AFTER 25 yrs as customer. Also gave name of new owner as a new potential customer. They also raise their charges clock work annually, either fuel charge, dumping charge or whatever. You have to beg every year to the line.
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after 25 years of service and countless yearly rate increases and fuel fees that seem in no way justified we are closing and just want them to pickup dumpster and pay the pickup fee ..they send a demand letter claiming an additional 2 years of service and some...
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Anonymous
Waste Management 1

Hello, we would like to look into this further. Please email us with your address and contact info to wmcares@wm.com (subject: #1014316 ) and we'll reach out to you. Apologie...

1.7
Product
Waste Management Commercial Waste Collection
I didn't like
  • Absolutely frustrating
#1014316
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Don't EVER sign anything from Waste management, customer satisfaction card, greeting card or note...they're a freaking mafia scam. Do anything you have to, but be aware your contract is with the devil. We've been trying to halt service for over three years,...
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Anonymous
Waste Management 1

Hello, we would like to look into this further on your behalf. Please email us with your address and contact info to wmcares@wm.com (subject: #980162 ) and we'll reach out to ...

Jason-Turner
Jason-Turner

Job one is get your money. Earning it with service is optional. How they stay in business is a mystery!

Product
Waste Management Commercial Waste Collection
#980162
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I had a waste management dumpster delivered to my business I was paying to have it dumped every 2 weeks First month was horrible It never got emptied 1 time We called and they said they would get someone out right away YEAH RIGHT A week later the truck showed up to...
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Anonymous
Waste Management 1

Hello, we're sorry to hear about the trouble with your service and billing and would like to look further into this. Please provide us with your address and contact info to wm...

Anonymous
Anonymous

Sound advice! :)

1.0
Product
Waste Management Commercial Waste Collection
I liked
  • Not much from their company
I didn't like
  • Customer service and their billing practices
#976817
Reply to reviews
waste management will not let me leave. I want to use another company and they are evil . I think they work on the dark side. I hate them! If anybody wants to know...Don't use them, they started me out under 80.00 and now it is up to over 300.00. They charge to much...
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Anonymous
Waste Management 1

Hello, we would like to look into your account further on your behalf. Please email us at wmcares@wm.com (subject: #972351) with your address and contact info and we'll reach ...

Jason-Turner
Jason-Turner

I've had many customers tell me the same when I worked for them. Seems to be a popular opinion. Hope you get away from them soon!

Product
Waste Management Commercial Waste Collection
#972351
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I called Waste Management to inform them that we would not be renewing and asked them to come and pick up their bins. At this time I was told that the contract had automatically renewed back in June. When I questioned the new service agreement that I just received...
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Anonymous
Waste Management 1

Hello, we are very sorry to hear about your most recent experience and would like to look into this further on your behalf. Please email us with your address and contact info ...

1.1
Product
Waste Management Commercial Waste Collection
#956738
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Waste management purchased TLC, who I had used for many years, and immediately increased rates (about $100/dumpster), changed terms (they now charge rental), and offered service that was not as good. This was not done with any notification to us so we could adjust...
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Anonymous
Waste Management 1

Hello, we are sorry to hear about your recent experience with your service and billing. We would like to look into this further, please email us with your address and contact...

Jason-Turner
Jason-Turner

Should give you a 30 day warning about increasing rates before they implement them, and if you have a contract with them wait till the contract term expires.

Product
Waste Management Commercial Waste Collection
#951493
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Waste management is the worst company I have ever dealt with in 16 yrs of business. We own three retail stores/restaurants. Never and I mean never sign a contract with this company. If you never meet there windows of no more than 180 days no less than 90 days to cancel...
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Anonymous
Waste Management 1

Hello, we are sorry to hear about this and would like to look into this further on your behalf. Please email us with your address and contact info to wmcares@wm.com (subject: ...

Jason-Turner
Jason-Turner

Sadly, this type or treatment is standard across the U.S. and Canada. They will use every trick to squeeze money out of you. Wait till they bill you for removing their bins!

1.6
Product
Waste Management Commercial Waste Collection
I didn't like
  • Keeping money that is not theirs
  • Management
  • Communication
#949642
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