Product: Waste Management Customer Care Clear all filters (68 of 68 reviews match)
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Is there a statute of limitation for a bill charge that a landlord knows nothing about because WM never contacted the owner of the property for over a period of 9 years. That's from 2009 to 2018. Instead, WM continued to send bills to Current Resident at the service...
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WMCares
WMCares
Waste Management Verified Representative

Thank you for reaching out we would like to look into this. Please send your info to wmcares@wm.com (subject Review #1251554) and we will follow up. thank you ^tw

Product
Waste Management Customer Care
#1251554
I hate waste management and I just don’t want to support them anymore. Their policies are ridiculous, outdated and only benefit them. Here's a few examples: 1. They require 180-90 notice to cancel their service. WTF!?! It doesn't take 90-180 to set-up service. So, set...
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2.0
Product
Waste Management Customer Care
I liked
  • Boo
I didn't like
  • Trying to stop service
#1245186
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Waste Management - Lies lies lies

Called Monday said barrels would be there by Friday. No barrels. Called next Monday said barrels would be there Tuesday. No barrels. Called Thursday said barrels wouldn't be there til the next Monday. Lies lies lies
Product
Waste Management Customer Care
#1237277
I had a residential dumpster contract with WM for a while. They kept raising my rate every month to every other month for no reason. When I'd call to complain they'd manage to lower my rate back down to what I was paying before, then they'd rub it in my...
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Anonymous
Anonymous

To Waste Management:Yeah sure, like I'm going to give you my address and contact info. What a joke.

Anonymous
KF Clunk

They will not address your concern, will say Tuff! Just acting like they will actually help you!

1.0
Product
Waste Management Customer Care
#1224115
I WISH I READ THIS REVIEWS BEFORE I ESTABLISHING SERVICE WITH WASTE MANAGEMENT, END OF NOVEMBER 2017 I CALL THIS COMPANY TO START A SERVICE IN DEC FIRST, THE REPRESENTATIVE ENCOURAGED ME TO SIGNED UP THE ANNUAL BILLING WHEN I DO THAT I WILL BE SAVING ABOUT $$$, SO I...
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Anonymous
Waste Management

Sorry to hear about your experience. We'd like to help. Please send us an email to wmcares@wm.com (Sub: Review #1223569) with your address and contact information, we will loo...

Tullytown, Pennsylvania
Product
Waste Management Customer Care
I didn't like
  • Not willing to solve their problem
  • Very bad service
#1223569
I ordered a rollaway in utah online. Delivery was 03/21 and I was supppsed to get 7 days for my $415. We got snowed out for the first 5 days so I called on the 26th to 866-909-1448 for assistance. I let the assisting rep know of the situation and requested more time. I...
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Anonymous
Anonymous

Hi, thank you for reaching out. Looks like this concern has already been addressed but if you need further assistance please email wmcares@wm.com (subject Review #1220554) and...

1.0
Product
Waste Management Customer Care
#1220554
I just got divorce and my wm service got suspended because my x did not put my email address on the account for paperless bill nor let me know when the bill was due.because i didn't receive a bill I assume he had paid through the quarter. I found out he didn't after...
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Anonymous
Anonymous

Hi, allow us to look into your resume charge. Please email wmcares@wm.com Sub: (Review #1215067 ), include the address, details of your concern and a good contact number. Than...

Product
Waste Management Customer Care
#1215067
I have never had a similar experience with any of the multiple companies I have dealt with. Their way to lie, ignore, and bully customers is unbelievable. Their different departments don’t communicate either because they are highly disorganized or just as a way to give...
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Anonymous
Anonymous

Hello, very sorry to hear about this. Allow us to help. Please email us at wmcares@wm.com Sub: (#1214623), include your post, service address, contact name and phone number, s...

1.2
Product
Waste Management Customer Care
#1214623
I had WM for 3 years.2 years great. Next year a 50% increase OK I paid that as always a year in advance. 2018 price another over 50% which would have made it over 100% in 2 years. With a month still to go I called and to cancel. They replied I would have a $50 fee for...
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Anonymous
Anonymous

Resolving matters like this is important to us. If you could please send us an email to wmcares@wm.com (Sub: Review #1212015) w/ your address and contact information we will b...

1.5
Product
Waste Management Customer Care
I didn't like
  • Poor customer service and questionable billing proactices
  • Surpervisor attitude
  • How i was treated when i attempted to quit service
#1212015
Their website makes it extremely easy to start the service, to get extras, to pay your bill, etc, everything that makes them money, but there is no way to cancel. So I called the number. After winding my way through four sets of menu options, I reached the bottom of...
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Anonymous
Anonymous

So sorry to hear about your experience with the cancellation of your account, we would be happy to look into this. Please email wmcares@wm.com (Sub: Review #1208646) with your...

Product
Waste Management Customer Care
#1208646