Product: Waste Management Customer Care Clear all filters (133 of 133 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
2.2
Details
We canceled waste management service. We were told there would be a $25 pick up fee for the container. Our bill is $110. On hold two separate times for 45 minutes each and no one could tell me why the bill was that much. $25 pick up, six dollar administration fee nine...
View full review
2 comments
WMCares
#1753025

I am sorry to hear you are having a concern with the charges on your invoice. Please email your address to wmcares@wm.com subject line PISSED CONSUMER along with a copy of your post and we will look into this right away. Thank you ^oj

View more comments
Review
#1662069 Review #1662069 is a subjective opinion of poster.
Service
Waste Management Customer Care
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Price reduction
1.4
Details
On Monday July 22, my trash eas picked up byt my recycling was left. I called Monday evening thinking i had gotten my weeks mixed up but was told by the lady i spoke with that it was the right week and that a sriver woukd get it Tuesday. Tuesday i get home and the...
View full review
Review
#1599187 Review #1599187 is a subjective opinion of poster.
Service
Waste Management Customer Care
Cons
  • Lies and horrible customer no service received
Reason of review
Poor customer service
Preferred solution
Pick up the damn trash
Tags
  • No Pick Up As Scheduled

Waste Management in Belton, Missouri - Invoice billing

I have called at least 10 times scent the first of the year . I have waited on hold for ever each time.They keep telling me they will get it corrected and call me back not one time has anyone called me back. They are sending me notices that they are sending it to a collection agency. I have paid in full. They have not done anything to resolve
View full review
Review
#1596834 Review #1596834 is a subjective opinion of poster.
Service
Waste Management Customer Care
Cons
  • Untrained service rep
Reason of review
Poor customer service
Preferred solution
fix my account i paid in full for service!!!!
I had a personal crisis after being a customer for 19 years. Discontined service properly. Waste Management will not discontinue it. Now billing me for months they havnet picked up yet, threating, to turn me in to health dept and take money out ouf house taxes. I have...
View full review
1 comment
WMCares
#1680873

Thank you for reaching out to us. We are here to help.

Please email wmcares@wm.com (Sub: Review #1520538 ) with your concern, address and contact info so we can review at once.

We look forward to hearing from you. ^mp

Review
#1520538 Review #1520538 is a subjective opinion of poster.
Service
Waste Management Customer Care
Reason of review
Poor customer service
1.4
Details
If I owed Waste Management money, I would not get 4-6 weeks grace period to pay. You'd discontinue business with me and rightfully so. I've been in Accounting, I'm in the legal field now - never have I encountered 4-6 weeks refund policy with any business. The usual...
View full review
2 comments
WMCares
#1670450

Thank you for reaching out to us, Rachel. We apologize!

This is not the experience we want our customers to have. We responded to your Private Message.

We look forward to your response. ^mp

View more comments
Review
#1508128 Review #1508128 is a subjective opinion of poster.
Service
Waste Management Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
1.6
Details
Bill went up over $50 in a year. I called to cancel service. They said I have to pay $75 for them to pick up my container. No local area for me to drop off container
View full review
1 comment
WMCares
#1665000

Thank you for bringing your billing concern to our attention. This is something we would like to look into and retain your business.

We responded to your Private Message, asking for your address, and contact info so may review the account. We look forward to getting this addressed at once.

Thank you! ^mp

Review
#1497344 Review #1497344 is a subjective opinion of poster.
Service
Waste Management Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.6
Details
They continue to raise rates. Then, they sent me a past due bill two days before my actual due date & said I hadn’t paid (I sent my payment 3 days before the due date). When I called to cancel, they said they are charging me $75 to come get their tote! There was NO...
View full review
1 comment
WMCares
#1665739

Hello, thank you for reaching out to us regarding your billing concern. Allow us the opportunity to make it right and look into the charges at once.

Please respond to our Private Message with the service address and your contact info so we may review the account.

We look forward to your response. ^mp

Review
#1496288 Review #1496288 is a subjective opinion of poster.
Service
Waste Management Customer Care
Reason of review
Problems with payment
1.0
Details
Waste Management - Damaged garage trim
Waste Management - Damaged garage trim
Waste Management - Damaged garage trim
Waste Management - Damaged garage trim
Waste Management - Damaged garage trim
Waste Management - Damaged garage trim
In January 2019, the garbage men damaged the trim of my new garage door by roughly handling the garbage can. Their insurance company made me get an estimate for repair, but then denied the claim because "there were no witnesses"! It is obvious that the garbage can...
View full review
3 comments
LustrousCavalierKingCharlesSpaniel
#1752191

Can we launch a class action or get an activist going, so they will have reasonable prices. We need to get the 3896government to stop letting them do this. Call9513913896 We have to stop them from over charging the poor, disadvantagd,and defenseless.

View more comments
Review
#1489354 Review #1489354 is a subjective opinion of poster.
Service
Waste Management Customer Care
Cons
  • Damage to my property
Reason of review
Poor customer service
Loss
$350
Preferred solution
Company pays for repair and MORE CAREFUL in the future
Worst service I have ever had from any company EVER! They literally are trash and treat customers like trash. They constantly change pick up dates even if there are no holidays. As if people have time in their day or space in their brain to think about trash pick-up...
View full review
Review
#1487242 Review #1487242 is a subjective opinion of poster.
Service
Waste Management Customer Care
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Contact Waste Management Customer Service

Mailing Address:
WM Headquarters
1001 Fannin, Suite 4000
Houston, Texas 77002
United States
Phone:
(713) 512-6200
All Waste Management Contacts

Waste Management in Grand Rapids, Michigan - Disappointed in service

2.0
Details
we recently just got waste management and how to cancel almost a couple weeks later since we had to move they made us pay $90.00 plus dollars!!!! just to remove the container i am so disappointed and disgusted how they want to just milk you with the money I will not be referring anyone to waste management! Angry
View full review
Review
#1478131 Review #1478131 is a subjective opinion of poster.
Service
Waste Management Customer Care