Product: Waste Management Customer Care Clear all filters (49 of 49 reviews match)
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Then one day suddenly Waste Management informs us that they bought out the company and now we are their customers. I don't care for Waste Management's predatory nature , so when I was offered a cheaper price with another local company , I signed on with them. Waste...
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Anonymous
Waste Management

We're sorry to hear about your experience. This is not what we like to hear. We'd like to look into this further. Please send your address & contact info to wmcares@wm.com (su...

1.0
Product
Waste Management Customer Care
I didn't like
  • Being overcharged
  • Company attitude
#1118444
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After calling customer service to let them know that my bulk items weren't picked up, (its 4 pm) and by now i have more items from other people dumping on top of my stuff.they stated there was no pick up scheduled in the computer. I told them that i had called a week...
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Anonymous
Waste Management

This is not what we want to hear. Thank you for bringing this to our attention. Please let us look into this process and see what we can do to improve. Please send your addres...

1.1
Product
Waste Management Customer Care
#1116481
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I contacted customer service using the web site email "Customer Service" indicating I am discontinuing service in March.I received a response indicating they received the email to which I thought I need not do anything else. I continued to receive bills totaling...
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1.0
Waste Management North Jackson, Ohio
Product
Waste Management Customer Care
#1093927
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Waste Management Customer Care Review

#1005405
1.0
Details
Customer service lied about pick up days in snowie weather,field supervisor refuse to return 5 phone calls,bad for business ,going above his head to file complaints.
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Customer service

Waste Management Customer Care Review

#1002578
1.0
Details
Horrible customer service. Billing is always wrong. Missed pick ups. Don't waste your money or time find another company.
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
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Waste Management Customer Care Review

#921786
1.1
Details
Terrible company. Their customer service agents are extremely rude. Refuse to transfer your call to a supervisor. Have to call several times to get the same issue taken care of
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Waste Management Customer Care Review

#891162
1.0
Details
Completely irresponsible company. They allowed their driver to hit my can with a refuse can and put scratches down the side of it. It took them 3 weeks to get back to me then denied responsibility for the actions of their company representatives. I am currently pursuing further actions to get the damages payed for.
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I have had a 2yd dumpster from Waste Management at my business since August 2005. I called today, 8/10/17 to cancel my service and was informed by Francisco that I am obligated to continue service until August of next year. I told him that doesn't work for me. I...
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Anonymous
Heather

Just wondering what your outcome has been. I am trying to get rid of my dumpster too but also having trouble.

Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've had with canceling your service. We'd like to look into this further. Please send your address & contact info to wmcares@wm....

1.9
Product
Waste Management Customer Care
I didn't like
  • Manipulative customer service staff
#1086014
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When you want to cancel your account they make it very difficult and the customer service is horrible.If you are not jacking up your clients rates typically you don't need to lock them into a contract but they obviously need the contract because they would otherwise...
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Anonymous
Waste Management

***, we're sorry for the issues with canceling your service. We'd like to help. Please send your address and contact info to wmcares@wm.com (sub:#1071103) so we can look into....

1.4
Product
Waste Management Customer Care
#1071103
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Waste Management owed me a refund since February of 2016. It took them 16 months to issue a refund! I WOULD NEVER RECOMMEND THEM! I called numerous times and was reassured EVERYTIME they would send a refund. I was told the very the time before last it took 6-8 weeks so...
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Anonymous
Waste Management

Hello, we're sorry for the issues you had with getting refund. If you would like for us to look over your account and see what happened, we can do that. Please send your addre...

1.0
Product
Waste Management Customer Care
I didn't like
  • Ring lied to over and over about my refun
#1062140
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Signed up for autopay in March and was told my account was current and all way good.This week service was suspended for some kind of past due amount owed. Wasnt sent a letter or anything just stopped sevice. I had no clue that i had a past due balance. Paid what they...
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Anonymous
Waste Management

Hello, we're sorry for the billing issues. We understand there were billing issues and delays in sending emails regarding your billing. We can still look into your account and...

2.6
Product
Waste Management Customer Care
#1061993
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Renewed our service , both emailed and faxed the contract , they claimed to never have received , called and spoke with rep.He stated they had it and all was well , they continued to over bill me, I called about the over billing they claimed they never received the fax...
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Anonymous
Waste Management

Hello, this is not what we want to see. We apologize for your experience and want to help. Please send us your address & contact info to wmcare@wm.com (sub:#1060216) so we can...

1.0
Product
Waste Management Customer Care
I didn't like
  • Deceitful business practices
#1060216
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Took my trash containers because according to them we had not made our payment.The payment was made but applied to a different one time bill he had for a special pick up that was already paid for. When I called to complain they realized they had applied the payment to...
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Anonymous
Waste Management

Hello, this is definitely something we'd like to look into. Please email wmcares@wm.com (sub:#1041686) with your address & contact info so we better assist you. Thank you ^yn

1.0
Product
Waste Management Customer Care
#1041686
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Last day When I cancel the Service .I asked customer service about the The final payment . They tell me I already paid full.and don't need to pay any other. After a few week they send me the bill .called cancellation fee. I call back they tell me they will do the...
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Anonymous
Waste Management

Hi, we apologize for your billing experience. Please email wmcares@wm.com (sub:#1038299) w/your address and contact info so we can look into further. Thank you ^yn

1.0
Product
Waste Management Customer Care
#1038299
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