Product: Waste Management Customer Care Clear all filters (55 of 55 reviews match)
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Waste Management - Billing is all screwed up

Beware of your bill they will not give you credit for what ypu payed to them and they claim that you had your bin taken away and charge you for thaft and then charge gou again for another bin you already have. This service is horrible.!!!!
1.5
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Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Waste Management Customer Care
#1178498
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Don't waste your money with waste management. They don't care about you, they will not respect schedules to collect your garbages. No need to call them, customer service duty is just to lie you and apologize. This is a hopeless establishment, they never intend to...
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Anonymous
Anonymous

Hello, this is not what we want to hear. Allow us to address. Please send an email to wmcares@wm.com (sub Review #1174264. Thank you. ^mp

Product
Waste Management Customer Care
#1174264
Reply to reviews
Idiots at call center in Texas keep insisting I get a free one, while people on email say I have to pay.This has been going on since December 11th. Fricking insanely frustrating. Frankly, I am willing to pay...yet I never seem to get what I'm after even when I want to...
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1.0
Product
Waste Management Customer Care
I didn't like
  • Everything as they are the most disorganized idiots
#1165014
Reply to reviews
I told them that I've told waste management and they are not doing their end of the bargain. I asked to cancelled the contract, the agent said that if they can't do it no other companies can. I asked how would you know, he just said no other companies will. WHAT THE...
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1.0
Product
Waste Management Customer Care
#1164686
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I was a customer of Waste Management for 17 years and paid their highly inflated prices and finally when I wanted to end my contract at the contract period, they refused to let me stop with out a penalty fee of over $600. After paying that , now 4 months later I...
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Anonymous
Bryan Amiot

I had the same issue, I was a Customer for 10 + years and they overcharged my Dumpster, they wanted $900 to come and remove it because I was locked into a contract that "autom...

Product
Waste Management Customer Care
#1161253
Reply to reviews
We do not get a monthly bill on a regular basis and without this I was told by the CS Supervisor that I should just pay with or without a bill.When I do not receive a bill it doesn't get paid and then they charge a $45 resume service fee when my service was NEVER...
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Anonymous
Anonymous

Hi, Apologies for this, please send your address to wmcares@wm.com (sub Review #1144583) and we would be happy to look into this for you. thank you ^tw

1.0
Product
Waste Management Customer Care
#1144583
Reply to reviews
Then one day suddenly Waste Management informs us that they bought out the company and now we are their customers. I don't care for Waste Management's predatory nature , so when I was offered a cheaper price with another local company , I signed on with them. Waste...
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Anonymous
Waste Management

We're sorry to hear about your experience. This is not what we like to hear. We'd like to look into this further. Please send your address & contact info to wmcares@wm.com (su...

1.0
Product
Waste Management Customer Care
I didn't like
  • Being overcharged
  • Company attitude
#1118444
Reply to reviews
After calling customer service to let them know that my bulk items weren't picked up, (its 4 pm) and by now i have more items from other people dumping on top of my stuff.they stated there was no pick up scheduled in the computer. I told them that i had called a week...
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Anonymous
Waste Management

This is not what we want to hear. Thank you for bringing this to our attention. Please let us look into this process and see what we can do to improve. Please send your addres...

1.1
Product
Waste Management Customer Care
#1116481
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I contacted customer service using the web site email "Customer Service" indicating I am discontinuing service in March.I received a response indicating they received the email to which I thought I need not do anything else. I continued to receive bills totaling...
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1.0
North Jackson, Ohio
Product
Waste Management Customer Care
#1093927
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I have had a 2yd dumpster from Waste Management at my business since August 2005. I called today, 8/10/17 to cancel my service and was informed by Francisco that I am obligated to continue service until August of next year. I told him that doesn't work for me. I...
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Anonymous
Heather

Just wondering what your outcome has been. I am trying to get rid of my dumpster too but also having trouble.

Anonymous
Waste Management

Hello, we're sorry to hear about the issues you've had with canceling your service. We'd like to look into this further. Please send your address & contact info to wmcares@wm....

1.9
Product
Waste Management Customer Care
I didn't like
  • Manipulative customer service staff
#1086014
Reply to reviews