Product: Waste Management Customer Care Clear all filters (0 of 77 reviews match)
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I signed a one year contract and the rep was to correct the other agreement to a one year contract too. He never did. When the first one year contract was up, Scott Zimmerman hounded me to sign another contract. I never did. Suddenly almost a year latter I have a...
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Anonymous
Anonymous

Hello, thank you for reaching out to us. We want to address this immediately. Please provide your address, contact info and the details of your concern in an email to wmcares@...

Anonymous
Ted

And you never once put your concerns in writing and served the document via Certified Mail return receipt requested...you started this mess with improper procedure and were pr...

1.0
Product
Waste Management Customer Care
#1253714
I have been a customer of WM for several years. I recently called to increase the service that I was receiving - change from curbside pickup of canisters to a dumpster. After 30 minutes on hold and 5 transfers, I was told that they were refusing my service because my...
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WMCares
WMCares
Waste Management Verified Representative

So sorry to hear this, please send your address to wmcares@wm.com (subject Review #1252531) and we will look into this right away. thank you ^tw

Product
Waste Management Customer Care
#1252531
Is there a statute of limitation for a bill charge that a landlord knows nothing about because WM never contacted the owner of the property for over a period of 9 years. That's from 2009 to 2018. Instead, WM continued to send bills to Current Resident at the service...
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WMCares
WMCares
Waste Management Verified Representative

Thank you for reaching out we would like to look into this. Please send your info to wmcares@wm.com (subject Review #1251554) and we will follow up. thank you ^tw

Product
Waste Management Customer Care
#1251554
I called to cancel my service on March 27, 2018. My service auto-renews on July 1 every year. The woman I spoke with said she would send me an email with the requirements of cancellation. I never received an email from her. Then when I called to follow up and make sure...
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WMCares
WMCares
Waste Management Verified Representative

Apologies for this, we would like to look into this for you. Please send your info to wmcares@wm.com (subject Review #1250150) and we will follow up. thank you ^tw

1.2
Product
Waste Management Customer Care
I didn't like
  • Defrauded me into keeping service another year
#1250150
No matter how many times you contacted Waste Management and no matter how many different people you speak with you NEVER get the same answer twice. Your issue never gets resolved! You basically just have to bend over and take it or start carrying your trash to the...
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Anonymous
Anonymous

Hello, very sorry to read this. We'd be happy to look into at once. Please email wmcares@wm.com Sub: (Review #1247096), include your address and contact info. ^mp

1.6
Product
Waste Management Customer Care
I didn't like
  • Customer service department no matter what location sucks
#1247096
I hate waste management and I just don’t want to support them anymore. Their policies are ridiculous, outdated and only benefit them. Here's a few examples: 1. They require 180-90 notice to cancel their service. WTF!?! It doesn't take 90-180 to set-up service. So, set...
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2.0
Product
Waste Management Customer Care
I liked
  • Boo
I didn't like
  • Trying to stop service
#1245186
Waste management is mafia. They have wording in their contracts that makes it near impossible to get out of them if you don't make them omit it before you sign them. You can only stop it from auto renewing in a small window. You cannot request for them to cancel it...
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Anonymous
Anonymous

Hi, we're to help. Allow us to look into your concern. Please email us at wmcares@wm.com Sub: (Review #1240668) include you address and contact info, so we can look into. Than...

Product
Waste Management Customer Care
#1240668
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Waste Management - Cancelled Service charged me 35 dollars to pick up barrels.

Well just insures I wont use them again when I look for new trash service at new address. Thankfully I have other options in my area. Lost a customer to greed. Lost years of trash contract $$$ Would of made that 35 bucks in a service cycle. Terrible business move. Oh well.
2.7
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Waste Management Customer Care
#1239320
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Waste Management - Lies lies lies

Called Monday said barrels would be there by Friday. No barrels. Called next Monday said barrels would be there Tuesday. No barrels. Called Thursday said barrels wouldn't be there til the next Monday. Lies lies lies
Product
Waste Management Customer Care
#1237277
--The world's two largest solid waste hauling and disposal companies--Waste Management Inc. and Browning-Ferris Industries Inc.--agreed today to end unlawful monopolistic practices after the Department of Justice charged that the companies blocked smaller trash...
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WMCares
WMCares
Waste Management Verified Representative

Thank you for reaching out, we would be happy to look into this for you. Please send your address and contact info to wmcares@wm.com (subject Review #1235807) thank you ^tw

Product
Waste Management Customer Care
#1235807